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Direct linkShah, Abhay – Journal of Marketing for Higher Education, 2009
Researchers have found a strong relationship between improvements in quality and satisfaction, revenue, and cost. However, no study to date investigates the same for higher education. This study investigates whether institutions of higher education have implemented quality improvement programs, and if so, if the results are similar to what has…
Descriptors: Relationship, Total Quality Management, Satisfaction, Income
Venkatraman, Sitalakshmi – Quality Assurance in Education: An International Perspective, 2007
Purpose: This paper aims to provide a TQM framework that stresses continuous improvements in teaching as a plausible means of TQM implementation in higher education programs. Design/methodology/approach: The literature survey of the TQM philosophies and the comparative analysis of TQM adoption in industry versus higher education provide the…
Descriptors: Higher Education, Educational Quality, Course Evaluation, Total Quality Management
Peer reviewedLozier, G. Gregory; Teeter, Deborah J. – New Directions for Institutional Research, 1993
Some organizations are having difficulty with the Total Quality Management (TQM) approach. Problems appear to come from reliance on prepackaged TQM programs, large-scale, diffuse implementation, mass training programs, measurement paralysis, overemphasis on tools, process selection, outmoded reward structures, and simplistic views of change and…
Descriptors: Administrative Organization, Business Administration, Case Studies, Change Strategies
