To what extent school improvement processes can be initiated and sustained from the outside has been a relevant question for policy-makers seeking to increase quality in education. Since 2008, the Chilean Government is strongly promoting the use of external technical support (ETS) services to support school improvement processes, as part of the…

This presentation will answer the following research questions: (1) What was the intended implementation of the training and coaching component of Foundations of Learning (FOL)?; (2) To what extent was the training and consultation implemented as intended?; and (3) How did the combined training and coaching model utilized in the FOL project…

Today’s schools are complex systems with complex problems. Addressing those problems often requires significant change efforts. However, many school administrators don’t know how to select a focus for these efforts or how to lead staff through such changes--and even if they did, the job is too large for one person. One solution to this dilemma is…