The Department of Education's (Education's) Office of Federal Student Aid (FSA) initiated the Next Gen program in 2017. Next Gen's purpose was to modernize the systems and processes that students, parents, borrowers, and school partners use to apply for, administer, and/or process federal student aid. This report examines: (1) the status of FSA's…

The board of Fiserv (an investment management company) has already decided to close the business no matter what. Agile Financials has agreed to buyout Fiserv and retain part of the Fiserv staff if the purchase deal closes. However, if too many of Fiserv's clients left with their accounts or if the customer satisfaction index (CSI) continued to…

This article presents a case for the benefits of knowledge exchange in the academic library. The authors define knowledge exchange and use the concept as a framework for describing a peer learning experience rooted in best digital practices education. Their partnership enabled the authors to extend their professional roles while developing…

Andre Raymond, Executive Vice President of Sales and Marketing for Random Textiles Co. Inc. (RTC), stood in front of the podium to address his team of 70 sales consultants in Las Vegas, NV. The organization had increased market share and achieved record sales over the past three years; however, in the shadow of this success lurked an obstacle that…

This paper describes the use of two different risk assessment strategies during the design and development of a complex authentic task-based e-learning program developed by the World Health Organization (WHO). The first strategy involved the use of expert reviewers and the second strategy employed the engagement of a risk assessment expert…

The article combines a theoretical approach to structuring knowledge that is based on the integrated use of fuzzy semantic network theory predicates, Boolean functions, theory of complexity of network structures and some practical aspects to be considered in the distance learning at the university. The paper proposes a methodological approach that…

This Annual Plan presents the major initiatives and priorities the U.S. Department of Education (Department) Office of Inspector General (OIG) intends to undertake to assist the Department in fulfilling its responsibilities to America's taxpayers and students. The Department will face several challenges in FY 2021; perhaps most significant among…

This Annual Plan presents the major initiatives and priorities the U.S. Department of Education (Department) Office of Inspector General (OIG) intends to undertake to assist the Department in fulfilling its responsibilities to America's taxpayers and students. The Department continues to face significant challenges in FY 2020 that impact its…

Enterprise resource planning (ERP) projects, a type of complex information technology project, are very challenging and expensive to implement. Past research recognizes that escalation, defined as the commitment to a failing course of action, is common in such projects. While the factors that contribute to escalation (e.g., project conditions,…

This Annual Plan presents the major initiatives and priorities the U.S. Department of Education (Department) Office of Inspector General (OIG) intends to undertake to assist the Department in fulfilling its responsibilities to America's taxpayers and students. The Department continues to face significant challenges in FY 2019 that impact its…

The research problem was the lack of knowledge about the effect of leadership style of the project champion on global information technology (IT) project outcomes, resulting in a high failure rate of IT projects accompanied by significant waste of resources. The purpose of this quantitative, nonexperimental study was to evaluate the relationship…

Every year organizations invest billions of dollars in Information Technology (IT) projects; however, IT project success rates continue to be low. Several critical success factors are mentioned in the research literature, the leadership skills of the project manager being one of the most frequently cited in the recent project management…

This Annual Plan presents the major initiatives and priorities the U.S. Department of Education (Department) Office of Inspector General (OIG) intends to undertake to assist the Department in fulfilling its responsibilities to America's taxpayers and students. The Department continues to face significant challenges in FY 2018 that impact its…

Many institutions implement a distributed antenna system (DAS) as part of a holistic approach to providing better wireless coverage and capacity on campus. A DAS provides wireless service within a particular area or structure via a network of separate antenna nodes that are connected to a common source through fiber or coaxial cable. Because DAS…

Information systems (IS) practitioners must regularly work cross-functionally with business users when implementing enterprise systems. However, most IS higher education is not truly cross-functional in nature with students typically relying on instructors or even themselves to represent user requirements. To address this gap, we describe an…