Examines the New Colleague Program, a mentoring program for new librarians started in 1993 at the University of Wisconsin Madison. Discusses program implementation; a 1995 survey of new and senior colleagues who participated; and institutional, supervisory, and volunteer senior colleague roles. Includes the checklist for senior colleagues and the…

Information is a consumer-driven commodity; the very existence of libraries and information centers is based on the patrons' need for specific information or material. This professional resource shows how to use management methods to implement a strong customer service program to deliver better service to patrons. This book outlines the reasons…

Characteristics of selected public libraries into which adult literacy programs have become integrated are reported. Data are drawn from visits to five library literacy programs, telephone interviews with officials of 20 selected library literacy programs, and data submitted in the nominations of 68 programs from 22 states. Part 1 describes the…