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Direct linkMurmura, Federica; Casolani, Nicola; Bravi, Laura – Quality in Higher Education, 2016
This paper develops a theoretical framework that could facilitate the application of the Autovalutazione, Valutazione periodica, Accreditamento (AVA) method in Italian universities, trying to simplify the use of this approach, and to cover the existing gap between Italy and others European academic institutions. The new competitive environment in…
Descriptors: Foreign Countries, Higher Education, Program Implementation, Self Evaluation (Groups)
Peer reviewedMurgatroyd, Stephen – School Organisation, 1993
Total Quality Management (TQM) is not another"add-on" but a wholly reconceived approach to managing educational institutions. Some common start-up problems are lack of feasible leadership commitment, poor data and deployment plans, and inadequate managerial skills. Postlaunch problems include team and measurement mania, overzealous selling of…
Descriptors: Educational Improvement, Elementary Secondary Education, Failure, Problem Solving
Arcaro, Jerome S. – 1995
This book describes how the principles of quality can be applied to education. Based on the work of W. Edwards Deming and Joseph M. Juran, the book outlines a systematic and practical approach to implementing quality in educational settings. It also describes how to encourage staff participation in quality initiatives. Total-quality schools are…
Descriptors: Educational Objectives, Educational Planning, Educational Quality, Elementary Secondary Education
Needham, Robbie Lee; And Others – 1992
The three principle elements of Total Quality Management (TQM) are a focus on customers; an attitude of continuous improvement of a system; and the involvement of everyone within an organization. At Delaware County Community College (DCCC) in Media, Pennsylvania, the first phase of implementing TQM focused on educating top management for the…
Descriptors: Administrative Organization, Classroom Techniques, College Administration, College Faculty
Peer reviewedLozier, G. Gregory; Teeter, Deborah J. – New Directions for Institutional Research, 1993
Some organizations are having difficulty with the Total Quality Management (TQM) approach. Problems appear to come from reliance on prepackaged TQM programs, large-scale, diffuse implementation, mass training programs, measurement paralysis, overemphasis on tools, process selection, outmoded reward structures, and simplistic views of change and…
Descriptors: Administrative Organization, Business Administration, Case Studies, Change Strategies
