The board of Fiserv (an investment management company) has already decided to close the business no matter what. Agile Financials has agreed to buyout Fiserv and retain part of the Fiserv staff if the purchase deal closes. However, if too many of Fiserv's clients left with their accounts or if the customer satisfaction index (CSI) continued to…

For colleges seeking to improve student outcomes, new technologies often appear to hold the promise of transformative change. Across the country, colleges are using technological tools to enhance reform efforts related to how they teach, how they provide supports to students, and how they guide students through programs of study. In order for…

While the use of analytics to promote student success is gaining in popularity, basic questions about what IPAS is and the issues institutions face during implementation and integration. The "IPAS Implementation Handbook" catalogs the experiences, observations, and practical advice from 19 institutions engaged in IPAS implementation…

State education agencies (SEAs) are under fire and face new expectations from all sides. The federal government, state legislatures and governors, and citizens themselves are calling upon the SEA to do "more"--more to improve outcomes for students, more to close the achievement gap, and more to meet the diverse instructional needs of students.…

Facing a collection of challenges, how can the Shanghai cooperation organisation (SCO) use technology to help improve cohesion, cope with enlargement, manage relations better with external parties, develop resources, advance economic cooperation between members, improve their speed of decision making and upgrade their quality of decision…

During my 45 years as an academic, I have followed the admonition sometimes attributed to the legendary Jedi warrior Obi-Wan Kenobe that political scientists should "use [their] power for good and not for evil." In this spirit, I have devoted substantial portions of my career to public service by providing strategic advice and campaign management…

Given the current economic constraints facing the country, school districts in the U.S. have been pushed to develop annual budgets through a new lens and to accept the reality that budget adoption is a complex, political process. Whether a school district is rich or poor, growing or declining in enrollment, serving a specialized population or…

This paper analyses the change and innovation strategies that Charles Sturt University (CSU) used from 2007 to 2009 during the implementation and mainstreaming of an open source learning management system (LMS), Sakai, named locally as "CSU Interact". CSU was in January 2008 the first Australian University to implement an open source…

Argues that the Botswana National Literacy Program curriculum does not support linguistic, cultural, or socioeconomic diversity. Suggests that the program should be decentralized to accommodate cultural and ethnic diversity, that language policy should be reformed to permit the use of other languages, and that curriculum developers should network…

A discussion of the role of bilingual education programs focuses on their function as a district-wide or school-wide reform effort, rather than as a discrete program within a larger system. It is proposed that this approach requires changes in the traditional roles of school personnel and thoughtful attention to how to involve all participants.…

In addition to conventional methods of easing leadership transition in student activities organizations (orderly transfer of significant organizational knowledge, minimizing confusion, sense of completion for outgoing leaders, identification of potential leaders, careful nominee selection), retreats are recommended as a means of creating shared…