The board of Fiserv (an investment management company) has already decided to close the business no matter what. Agile Financials has agreed to buyout Fiserv and retain part of the Fiserv staff if the purchase deal closes. However, if too many of Fiserv's clients left with their accounts or if the customer satisfaction index (CSI) continued to…

A review of 25 technical assistance models and frameworks was conducted to identify the core elements of technical assistance practices. The focus of analysis was on generally agreed upon technical assistance practices that were considered essential for planning, implementing and evaluating the effectiveness of technical assistance. Results…

This study analyzes the implementation of schoolwide positive behavior interventions and supports (SWPBIS) for the staff of one middle school that implemented SWPBIS during a districtwide strike and school merger. The researchers developed a qualitative case study based on focus groups and interviews with the staff who remained at the school…

The Center on School Turnaround at WestEd has developed a framework to assist states, districts, and schools in leading and managing rapid improvement efforts. The framework shares, in practical language, the critical practices of successful school turnaround in four domains, or areas of focus, that research and experience suggest are central to…

This paper explores the experience of educators who participated in a Train the Trainer programme with the aim of supporting teachers in the implementation of the Learning Outcomes Framework (LOF). Empirical data collected through interviews and narratives from a number of LOF Trainers, are analysed through a grounded theory approach. The insights…

As researchers, decision-makers, and practitioners focus on continuous improvement in education, local-level change is gaining importance. Yet, many local school improvement efforts fail to be fully implemented. Even those that are fully implemented often fail to sustain improvements because the schools are embedded in systems that face multiple…

Scholastic, American Association of School Administrators (AASA) and UCLA have formed a unique Lead District Collaborative aimed at expanding leaders' knowledge, capacity, and implementation of comprehensive systems of learning supports. The Lead District Collaborative brings districts together to undertake the creation of comprehensive systems of…

In recent years, increased focus on the effectiveness and accountability of prevention and intervention programs has led to greater government funding for the implementation and spread of evidence-based health and human service delivery models. In particular, attention has been paid to programs that require significant infrastructure investment…

This quantitative, quasi-experimental study examined the application of a business simulation against training in support of an Enterprise Resource Planning (ERP) system. Defining more effective training strategies is a critical concern for organizational leaders and stakeholders concerned by today's economic challenges. The scope of this…

The majority of funding for Extension comes from local, state, and federal dollars; therefore the primary driver for evaluation is accountability for public funds. Evaluation has always been a part of Extension program implementation; however, these efforts have historically been considered a necessary component rather than a priority. The need…

This study aimed to investigate the transformational impact of introducing significant new learning technology in an Australian university over the time period 2007-2009. The exploration of this transformation is grounded in a social-ecological systems approach to the management of technology enhanced learning environments in the face of constant…

The purpose of the case study is to describe how one large school district in the United States has expanded their expectations for students based on the perceived need for graduates to compete in an increasingly global job market. The study "summarizes" the processes for establishing districtwide systems to support these expectations. The case…

Several aspects of unplanned system change in schools are investigated in this paper. Researchers relied heavily on current theoretical perspectives on the nature of educational systems, particularly those that emphasize the "loosely coupled" nature of educational organizations. Two hypotheses were tested. The first is that natural…

Purpose: The purpose of this paper is to review a systemic organizational change initiative for improving collaboration, innovation and value creation at a global telecom. Design/methodology/approach: Based on a comprehensive internal assessment Telenor identified core issues and challenges in supporting collaboration after several years of…

Conflicts often are symptoms, not causes, of organizational problems. As school budgets shrink, the budget process becomes a battlefield. A systematic approach to revising the budget process involves clarifying the school vision, identifying leadership, clarifying participants' roles, organizing processes, exploring history, implementing change,…