This guide, which is organized in a question-and-answer format, is designed to answer questions commonly asked by employers interested in establishing workplace literacy training programs. The questions and answers have been grouped in sections on the following topics: the extent of the employer commitment required to establish a workplace literacy program and possible sources of assistance; the planning and needs identification process; program options; the logistics of conducting an onsite program without disrupting work flows; potential problems; and evaluation of workplace literacy programs. A list of helpful contacts regarding workplace literacy programs and 12-item resource list conclude the guide. Accompanying the guide is a set of information/guidelines sheets on the following topics: working for change, facts and figures, defining literacy and dispelling myths, first steps, key partnerships, and making words work. (MN)