Any employment-related English-as-a-Second-Language (ESL) program, whether conducted on the job or as pre-employment training, results from five steps: conducting a need analysis of the language and cultural awareness needed to perform successfully in the workplace; developing a curriculum, based on objectives, that identifies and prioritizes tasks and skills for verbal interaction on the job; planning instruction; determining instructional strategies that keep the class focused on objectives and learner-centered, and includes paired and group work; and formative and summative program evaluation. Workplace curriculum topics may include workplace communication expectations, following directions and instructions, job-specific terminology, cross- cultural issues, company organization and culture, and career development and training. Student evaluation methods include checklists for recording student progress, learner-generated learning logs, and individual learner portfolios containing student work samples, testing results, and self-analysis. Contains 19 references. (MSE) (Adjunct ERIC Clearinghouse on Literacy Education)