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Needham, Robbie Lee; And Others – 1992
The three principle elements of Total Quality Management (TQM) are a focus on customers; an attitude of continuous improvement of a system; and the involvement of everyone within an organization. At Delaware County Community College (DCCC) in Media, Pennsylvania, the first phase of implementing TQM focused on educating top management for the…
Descriptors: Administrative Organization, Classroom Techniques, College Administration, College Faculty
Hoffman, Allan M., Ed.; Julius, Daniel J., Ed. – 1995
This book contains 19 papers describing the implementation of Total Quality Management in a variety of higher education settings. Following a Foreword by Peter Likins and a Preface by Daniel J. Julius, the chapter titles and authors are: (1) "TQM: Implications for Higher Education--A Look Back to the Future" (Allan M. Hoffman and Randall…
Descriptors: College Faculty, Community Colleges, Educational Quality, Educational Trends
Lewis, Ralph G.; Smith, Douglas H. – 1994
This volume offers a detailed argument for and description of Total Quality Management (TQM) for institutions of higher education. Chapter 1 elaborates on why TQM is good for higher education and includes some warning as to why implementation at colleges and universities may not be easy. Chapter 2 provides an overview of the history of the TQM…
Descriptors: Change Strategies, College Administration, Educational Assessment, Educational Quality
Further Education Unit, London (England). – 1991
This bulletin provides descriptions of two of the most widely used business and industry quality models--the British Standards Institution system (BS5750) and Total Quality Management (TQM). The focus is on applications of the models in further education colleges. The first section clarifies what the term "quality" means, in general and…
Descriptors: Accountability, College Administration, Continuing Education, Curriculum Evaluation
Peer reviewedLozier, G. Gregory; Teeter, Deborah J. – New Directions for Institutional Research, 1993
Some organizations are having difficulty with the Total Quality Management (TQM) approach. Problems appear to come from reliance on prepackaged TQM programs, large-scale, diffuse implementation, mass training programs, measurement paralysis, overemphasis on tools, process selection, outmoded reward structures, and simplistic views of change and…
Descriptors: Administrative Organization, Business Administration, Case Studies, Change Strategies
Seymour, Daniel – 1993
In 1991, International Business Machines (IBM) Corporation announced its commitment to work with higher education to accelerate the teaching, research, and use of quality management practices in college and university operations. Besides cash and equipment awards being offered, IBM proposed partnerships with IBM facilities to include loaned…
Descriptors: Colleges, Cooperative Programs, Core Curriculum, Educational Improvement
Cammaert, Ron – Education Canada, 1995
Describes how school districts in Alberta (Canada) are successfully applying principles of total quality management (TQM). Overviews TQM principles and applications in educational settings including creating a constancy of purpose for educational improvement, eliminating student grading, managing a complete system, focusing on stakeholder…
Descriptors: Educational Administration, Educational Change, Educational Improvement, Educational Practices
Peer reviewedCowles, Deborah; Gilbreath, Glenn – Higher Education, 1993
Virginia Commonwealth University has implemented some pilot improvement programs using the Total Quality Management approach. These have included improvement of a personnel action processing form, creation of a campus computing service request tracking system, and development of an alumni program database. The pilot programs have taught lessons…
Descriptors: Alumni, Change Strategies, College Administration, Computer Oriented Programs
Seymour, Daniel, Ed.; And Others – 1996
This publication provides research-based discussion in 20 chapters of possible extension of the Malcolm Baldrige National Quality Award to honor high performing colleges. Chapters are organized into two volumes, the first exploring a broad range of issues from a scholarly point of view and the second emphasizing the practical application of a…
Descriptors: Accountability, Accreditation (Institutions), Awards, College Administration
Download full textBragg, Debra D.; And Others – 1992
This guide provides perspectives about Technical Preparation (tech prep) from personnel representing the 50 state agencies and many local consortia. The guide also explores an approach to implementing tech prep based on the concept of total quality management (TQM). Each chapter begins with an overview that provides background, a summary, and list…
Descriptors: Articulation (Education), Cooperative Programs, Coordination, Educational Change
Ewens, David; Watters, Kate – 2002
This document examines adult and community learning (ACL) and quality programs across England. The difficulties faced by local education agencies' ACL services in delivering quality are noted, along with ways quality improvement has been supported. Quality programs--whether internal or external, based on awards, or used as diagnostic tools--are…
Descriptors: Accreditation (Institutions), Administrator Guides, Adult Education, Adult Learning
Peer reviewedCapper, Colleen A.; Jamison, Michael T. – Educational Researcher, 1993
Describes some of the basic principles of total quality management (TQM) and its application to education. A case example of a principal's experience implementing TQM is presented, and implications for researchers and practitioners are drawn. Without critical dialog about purpose, TQM will worsen rather than improve educational inequalities. (SLD)
Descriptors: Academic Achievement, Access to Education, Administrator Role, Case Studies
Moore-Norman Vo-Tech Center, Norman, OK. – 1991
A study was conducted to provide vocational educators with resources regarding implementation of Total Quality Management (TQM). Data were gathered through development of a bibliography of resources; a survey of all Oklahoma vocational-technical schools regarding specific industries in their area using TQM components (10 responses); and site…
Descriptors: Bibliographies, Business Administration, Educational Administration, Employee Attitudes
Maxham, John C.; Steinhouse, Keith P. – 1993
This paper describes some lessons learned from the first 2 years of Total Quality Management (TQM) implementation at the Coast Guard Academy (New London, Connecticut). Key issues for TQM adoption at the Academy included leadership, training, organization, total involvement, and measurement. It was found that top management must define the…
Descriptors: Change Strategies, College Administration, Educational Change, Educational Quality
Shantha, E. V. – 1997
This monograph describes the strengths and weaknesses of child care services in the Tamil Nadu region of India and suggests directions for the future of child care. Section 1, "Introduction," discusses the role of the government in providing support for child development, highlighting achievements of the State of Tamil Nadu. Section 2,…
Descriptors: Child Caregivers, Child Welfare, Community Involvement, Day Care
