Differentiating state services to support district and school improvement makes sense for two reasons: (1) support is most effective when targeted to the specific needs of the district or school, based on both performance data and diagnostic data about prevailing operational and professional practice; and (2) state resources of time and money are…

This article is part of the dialogue on human performance technology (HPT) models that began in the October 2011 issue of "Performance Improvement." In 1996, the author shared a new HPT model with "Performance & Instruction" readers. Since then, he has refined the model and added empirical research. In the spirit of continuous improvement, the…

This commentary is part of an ongoing dialogue that began in the October 2011 special issue of "Performance Improvement"--Exploring a Universal Performance Model for HPT: Notes From the Field. The performance improvement/HPT (human performance technology) model represents a unifying process that helps accomplish successful change, create…

This article presents a partnership effort among managers, trainers, and employees to spring to life performance improvement using the performance templates (P-T) approach. P-T represents a process model as well as a method of training leading to performance improvement. Not only does it add to our repertoire of training and performance management…

Certified nursing assistants (CNAs) perform an important role in the long-term care system because they provide the majority of paid care to nursing facility residents. Unfortunately, annual CNA turnover often exceeds 100 percent nationally. Many factors account for this, including stressful working conditions, low pay, and limited benefits. The…

Although the need for project objectives is obvious, their value and role are much broader than most think. In this article, we explore the need for higher levels of objectives, along with tips and techniques to develop them properly. More important, we examine the benefits of objectives from many perspectives. In today's competitive environment,…

Human Performance Technology (HPT) is a field of practice that has evolved from advancements in organizational development, instructional design, strategic human resource management and cognitive psychology. As globalization and trends like outsourcing and off-shoring start to dominate the way organizations grow, HPT practitioners are managing the…

Research activities often involve enrolling human subjects as volunteers to participate in research studies. Federal regulations mandate that research institutions are responsible for protecting the ethical rights and welfare of human subjects from research risks. This is usually accomplished by requiring approval of research protocols by an…

Research has shown that community college and other low income students have the most need regarding the financial aid process. Community college students are less likely to complete the free application for federal student aid (FAFSA) than students at public and private four-year and for-profit institutions. Surveys have shown that the complexity…

The current U.S. education agenda places unprecedented attention on improving the quality of its roughly fifteen hundred teacher preparation programs. The effort places considerable weight on measuring program effectiveness and includes a push to hold programs accountable for their graduates' effects on student performance. Concerns regarding the…

State education agencies (SEAs) are under fire and face new expectations from all sides. The federal government, state legislatures and governors, and citizens themselves are calling upon the SEA to do "more"--more to improve outcomes for students, more to close the achievement gap, and more to meet the diverse instructional needs of students.…

Individuals and organizations are usually so immersed in day-to-day task completion that it is impossible to step back and scan the environment to determine (a) what work is crucial, (b) quality of current and past work, and (c) how the work contributes to larger organizational priorities. This focus on "just keeping up" with what must get done…

Paying for employee turnover costs, data storage, and multiple layers of benefits can be difficult for fiscally constrained institutions, especially as budget cuts and finance-limiting legislation abound in school districts across the country. Many traditional paper-based systems have been replaced with automated, software-based services, helping…

Most organizations focus on one-off training solutions to address a single workplace learning need at a single time rather than integrating learning and nonlearning interventions to help staff develop increasingly complex levels of expertise specific to their jobs. Curriculum is a long-term, integrated approach to training in which workers take…

It was 2:35 am on a Saturday morning. Wiki Lim, process specialist from the Process Innovation Centre (PIC) of Hippi Care Hospital (HCH), desperately doodling on her notepad for ideas to improve service delivery at HCH's Emergency Department (ED). HCH has committed to the public that its ED would meet the service quality criterion of serving 90%…