Quality assurance is defined and some of the tools of the quality assurance analyst and how they are being used at the Division of Administrative Programming Services at Clemson University are described. Customer involvement and training of the data processing staff to ensure quality products are discussed. (Author/MLW)

The administrative computing operation of Clemson University is discussed. The university's computing history, computer hardware, and computing organization (including the Computer Center, administrative programing services, and information systems development) are described. (MLW)

The development of information systems using an engineering approach that uses both traditional programing techniques and fourth generation software tools is described. Fourth generation applications tools are used to quickly develop a prototype system that is revised as the user clarifies requirements. (MLW)

With tremendous demands for application development and enhancement, maximum productivity from inexperienced programers is seen as critical to a successful operation. Some techniques and tools to improve the situation at Ball State University are described. (MLW)

At Clemson University, requests from individual departments for specialized data processing services are increasing. Avenues taken by the division of administrative programing services to respond to department requests include: expanding availability of existing data retrieval and restricting new development to areas of general use by all…

Competent data processing employees can be attracted to higher education, despite a nationwide shortage of computer programers and analysts. Suggestions are given for each phase (contact, interview, and closing) of the recruitment process. Vigor, enthusiasm, and follow-through are key elements. (MSE)

The integration of data processing and word processing is seen as a new frontier for Management Information Systems. A system developed by the University of Massachusetts for the admissions office is described. Online admissions system, data processing overview, word processing interface, and System/6 programing aspects are discussed. (Author/MLW)

Both academic and administrative computing as well as network and communications services for the university are provided and supported by the Computer Services Division. Academic services, administrative services, systems engineering and database administration, communications, networking services, operations, and library technologies are…