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Direct linkJansson, Gunilla; Wadensjö, Cecilia; Plejert, Charlotta – Multilingua: Journal of Cross-Cultural and Interlanguage Communication, 2017
Troubles-telling and complaints are common in contexts of care for older people and need to be managed by care staff in a respectful manner. This paper examines the handling of an older person's complaints in multilingual care encounters that involve participants who do not share a common language. The data consist of video-recordings and…
Descriptors: Multilingualism, Older Adults, Video Technology, Ethnography
