Quality-improvement principles are a sound means to respond to customer needs. However, when various quality and productivity theories and methods are applied, it is very difficult to consistently deliver quality results, especially in quasi-monopolistic, non-competitive, and regulated environments. This book focuses on quality-improvement methods…

This annotated bibliography describes 53 books, papers, and articles written about efforts toward integrating and improving human services for children, youth, and families living in poverty. The bibliography has been developed for individuals working on and interested in service integration, including policymakers, program administrators,…

Seven of the 13 papers in this collection discuss art libraries; the remaining six papers are concerned with administrative and special libraries. The papers from the Section of Art Libraries appear first in this list: (1) "SCOAD (Standing Committee on Art Documentation): Its Inception and Aims" (Julian Gardner, United Kingdom); (2)…

The 25 papers in this proceedings were presented by national and international information systems experts, development planners, and scholars at a seminar that was jointly sponsored by the United Nations Centre for Regional Development and the city of Kawasaki, Japan. Designed to reach a wider group of interested planning practitioners and…

Part V of the proceedings consists of eight presentations. They are: "Principle and Practice in Syllabus Design: A Syllabus of Spoken English for Lawyers" (Richard Mead); "Using New Technology for Technology Transfer: ESP for Operations and Maintenance Personnel" (Allene G. Grognet and JoAnn Crandall); "A Description of a Course in English for…

The management crisis within higher education in developing countries reflects the wider crisis in educational management and public administration. The contemporary management context is further threatened by narrowing management capacity and capability due to the continued dwindling of already scarce resources and the increasing across-the-board…

Assesses the state of social work education and makes suggestions for improvement including distinguishing between specialized and professional knowledge courses; teaching interpersonal skills for working with organizations and communities; differentiating subventionary and instrumental interventions; reformulating course content on policy and…

The first of the four papers in this symposium, "Human Resource Development's Contribution to Strategic Service Quality Performance in Radisson Hotels Worldwide" (Richard A. Swanson, Julie M. Hays, Arthur V. Hill, George John, David W. Johnson, Susan Geurs), illustrates the strategic alignment and contribution of HRD (human resource…

Nova University (Florida), offers off-campus undergraduate and graduate degree programs in education, business and public administration, psychology, and computer sciences. This paper describes one of these offerings, the Application of Technology to Education and Training (APTEC) specialization in the Ed.D. program in Child and Youth Studies…

In response to the changing world economic market, foreign language teachers of the University of Akron and Akron Public Schools (Ohio) began a joint project, federally supported, to strengthen foreign language teacher proficiency in the area of careers in business, education, and government service, strengthen oral proficiency of high school…

Thirteen articles on major topics facing school business officials in the 1980s are presented in this book. The titles and their authors are (1) "The Pursuit of Equity in Financing Public Education," by R. Craig Wood, Helene B. Jones, and William L. Riley; (2) "Facilities: Major Issues Ahead," by C. William Day; (3)…

The history of the relationship between Southern Illinois University at Carbondale and the Republic of Bulgaria is chronicled, and current programs and initiatives are described briefly. Educational projects are in political science, law, agriculture, aviation, foreign language teacher education, dentistry, economic development, public…

Equity is a significant area of public administration which is integral to all disciplines that relate to the public interest, including vocational education. Vocational education is designed to achieve equity. The Vocational Education Act of 1963 mandated ready access of all persons of all ages in all communities to vocational education of high…

This journal, published quarterly by Project SHARE, a national clearinghouse for improving the management of human services, contains 150 abstracts of documents on subjects of concern to those responsible for the planning, management, and delivery of human services. The documents abstracted in this journal are included in the Project SHARE…

This package contains a paper summarizing the aims and services provided by the Business and Technician Education Council (B/TEC). Established to advance the quality and availability of a wide range of employment-related education to persons in the United Kingdom who are studying at or beyond the equivalent of the American associate-degree level,…