This study originates from ongoing action research that aims to develop institutional opportunities to reflect on and take decisions about inclusion in the School of Accounts and Administration of Rio de Janeiro's State Accounts Office. The research was organized in three phases. The first phase was an inservice course to sensitize professionals…

In today's academic environment, leaders at higher educational institutions face increasing demands as stakeholders' expectations rise and resources diminish (Randall and Coakley, 2007). This paper examines student's perspectives on the measures of teaching-learning quality assurance benchmarks and study environment conditions, which are likely to…