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Goulding, Mary – Illinois Libraries, 1988
Presents standards for reference services developed by the Suburban Library System (Illinois) and discusses the effects of the standards on youth services. Standards for a written reference plan, reference staff, reference sources, and evaluation are included. (11 references) (MES)
Descriptors: Children, Library Role, Library Services, Library Standards
Hagan, Dalia L. – Library Journal, 1987
Describes the Tacoma Public Library's experience with "BIP Plus," the CD-ROM version of Books in Print. Memory requirements, search capabilities, automatic ordering, and the library staff's response are discussed. Keyword searching is explained as the system's most used feature, and price the area of most serious concern. (EM)
Descriptors: Library Technical Processes, Online Searching, Optical Data Disks, Public Libraries
Anderson, Charles – Wilson Library Bulletin, 1986
Evaluates the database program SAVVY PC and describes its use in a public library reference department to index a local newspaper. The basic structure of SAVVY and FORTH, the language it's written in, are explained along with how the database is used. Advantages and disadvantages of the system are discussed. (EM)
Descriptors: Databases, Indexing, Microcomputers, Newspapers

Durrance, Joan C. – RQ, 1985
Discussion of implications of highly decentralized nature of local government for collection of local documents highlights meaning of access, effect of local government environment on access to local government information, library responses, and tools that can assist libraries in increasing citizen and government access to local government…
Descriptors: Government Publications, Information Needs, Information Retrieval, Library Collections
McClure, Charles R. – Online, 1980
Presents a planning guide for implementation of online services at a public library, consisting of: (1) identification of public service goals and online reference objectives, (2) needs assessment, (3) manipulating the political environment, (4) project description, (5) time schedule, (6) preliminary budget, and (7) evaluation. (SW)
Descriptors: Information Needs, Library Planning, Library Services, Needs Assessment
Nichols, Margaret Irby – 1988
This guide to adult reference works and services for the small or medium-sized public library is divided into two sections. Section One lists 559 numbered items arranged in 22 subsections, and 222 additional items in notes following entries or at the end of the relevant subsection. Subject areas are as follows: guides and bibliographies; general…
Descriptors: Library Acquisition, Library Collection Development, Library Materials, Library Services
Shearer, Kenneth D., Ed.; Burgin, Robert, Ed. – 2001
From scholarly discourse to the latest issues in readers' advisory services, this guide provides up-to-date information on the many challenges of the practice, as well as on interdisciplinary directions, continuing education, and the gap in graduate professional education for readers' advisory. The book's 16 chapters are organized into three main…
Descriptors: Elementary Secondary Education, Information Scientists, Information Services, Library Services
Dewey, Patrick R.; Garber, Marvin – Online, 1983
Discusses use of microcomputer at Chicago Public Library to generate a "subject guide" wall chart of 549 frequently requested subjects with corresponding Library of Congress and Dewey classification numbers. Background of the project, computer software used, field testing, cost, and errors are noted. A copy of the chart is appended. (EJS)
Descriptors: Cataloging, Charts, Computer Programs, Databases

Jones, Patrick; Morse, Candace E. – RQ, 1986
In order to teach high school students to transfer skills learned in school media centers to public libraries, public librarians visit classes whose students have been assigned term papers. They present information on reference materials students will need to complete their assignments, including those not available in most media centers. (EM)
Descriptors: Cooperative Programs, High School Students, Learning Resources Centers, Library Instruction
Miller, Michael S., Ed. – 1984
This guidebook and annotated bibliography is designed to provide a basic listing of sources of state (Maryland), federal, and some general law for the non-law library community, and to offer some insight into the suggested approaches for dealing with legal reference inquiries. Listings of contributors and members of the Task Force on Improving…
Descriptors: Annotated Bibliographies, Federal Legislation, Laws, Library Role
ERIC Clearinghouse on Information Resources, Syracuse, NY. – 1984
Seventeen articles and reports published between 1982 and 1984 and cited in "Current Index to Journals in Education" and "Resources in Education" are listed in this bibliography on online services at the reference desk. Topics include interpersonal relations as a necessary part of the information transfer process; role of the…
Descriptors: Academic Libraries, Administrative Policy, Annotated Bibliographies, Higher Education

Griffen, Agnes M. – Special Libraries, 1987
An urban public library responds to an invitation from the local Fire and Rescue Services Department to make suggestions for improving communication between the library and the County Emergency Management Program. Recommendations are made for library involvement in long-term prevention, preparedness to respond, response to emergencies, and…
Descriptors: Community Information Services, County Officials, Emergency Programs, Letters (Correspondence)

Hernon, Peter – Government Information Quarterly, 1986
Briefly describes fundamental problems with library reference service based on the findings of 20 separate studies using unobtrusive tests. An emphasis on quality of service, realistic goals, and effective managerial strategies are identified as possible resolutions of these problems. (CLB)
Descriptors: Academic Libraries, Depository Libraries, Evaluation Utilization, Government Publications
Boadi, Benzies Y.; And Others – 1987
Developed with the support of the German Foundation for International Development (DSE) and the University of Botswana (Africa), this five-week "long vacation" training program includes four modules designed to provide refresher and in-service training for those library assistants who have work experience but have not been able to attend…
Descriptors: Cataloging, Developing Nations, Foreign Countries, Indexing
Gouker, David – American Libraries, 1987
Describes a recent increase in religious reference activity in public libraries and its impact on reference services and collection development. The need for open attitudes on the part of the librarian and the importance of understanding the patron's perspective are emphasized. Material selection aids and resource materials are reviewed. (CLB)
Descriptors: Biblical Literature, Librarians, Library Collection Development, Literature Reviews
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