This report outlines a case study investigating how public libraries in New South Wales are currently educating their clientele in the use of social media applications. It includes the background to this case study and the expected outcomes, and identifies the scope and limitations. It also includes a list of significant stages, and outlines the…

This article puts forward a credo of librarianship, particularly public librarianship. The writer addresses the differences between academic and public librarianship and suggests that there is little actual difference, and that apparent differences are differences in how librarians react to the environment in which they operate. The effects of the…

This paper examines the idea, commonly expressed in the Library and Information Services (LIS) literature, that public libraries have a growing role as developers of social capital, and brings to bear some of the growing body of research into public libraries and social capital. It reviews definitions of social capital by writers outside the LIS…

On 1 January 2012, early-childhood and out-of-school-hours care services were mandated to begin working under a new framework, designed to deliver greater consistency in service provision across the sector. With the aim of raising quality and driving continuous improvement through consistency among services and service ratings, the National…

Replicated across the globe, the Learning 2.0 programme--also known as "23 Things"--has been touted as a means to not only educate staff about emerging social and mobile technologies but as a means of moving the participating library forward as a learning organisation. This paper explores the results of a multi-faceted research project…

At the time of writing the original paper my viewpoint was a personal one, one that focussed on the status within the profession of equally qualified librarians based purely on the perceived status conferred by the type of libraries in which they worked. However, it must now be observed that the world in which public librarians operated then was…

This paper reviews a selection of literature pertaining to the subject of censorship in modern libraries. It interrogates the literature in terms of the ethical debates informing much of the contemporary academic writing on this subject. A multi-pronged approach to the subject is adopted. The review includes evaluations of the relevant aspects of…

Purpose: A digital branch is just like a physical branch except that content is delivered digitally via the web. A digital branch has staff, a collection, a community, and a building. The purpose of this paper is to explore the concept of building individual spaces for different user groups, specifically children, within a digital branch.…

There has been a long, though often little explored, relationship between prisons and libraries. In the 19th century, in-prison libraries were introduced for evangelical purpose. Now they are seen as a key element in raising literacy levels and supporting prisoner education programmes which are ultimately aimed at rehabilitation and reintegration.…

There have been substantial changes in the labour market over the past few years and survey results indicate 60% of staff will leave public library service over the next decade. While this creates opportunities for library staff, limited training budgets and a focus on compliance and specific library skills training have led to a gap in the formal…

This paper investigates the customer service and library staff benefits of using Vocera badges (www.vocera.com), a portable wireless technology (WiFi), to facilitate roving reference service. Use of portable voice communication devices allows help to be taken to the people and away from service desks. These communication technologies allow library…

Libraries across Australia are becoming increasingly involved in the development and implementation of family literacy programs, placing librarians at the centre of this initiative. "Better Beginnings" is a family literacy program developed by the State Library of Western Australian and delivered throughout the state. The program…

This paper is an author-edited transcript of a presentation to the ALIA Public Libraries Summit, Canberra, July 2009. The author starts off by talking about what people know about children, early reading and a literate Australia. He then discusses three main reasons why public libraries have had success in children's literacy and related programs,…

The author describes the aptly-named "Better Beginnings" early childhood literacy project. Conducted by the State Library of Western Australia, sponsored by the WA State Government and Rio Tinto Limited, and closely monitored by Edith Cowan University, "Better Beginnings" has been successful from the outset, with proven…

The nature of learning in a public library is relevant to what place e-learning and social networking technologies might have there. That a public library aims to provide something for everyone is also important. Alice Springs Public Library (ASPL) is a place of learning; it is also a crowded and composite space. The use ASPL could make of the…