This paper investigates the customer service and library staff benefits of using Vocera badges (www.vocera.com), a portable wireless technology (WiFi), to facilitate roving reference service. Use of portable voice communication devices allows help to be taken to the people and away from service desks. These communication technologies allow library…

A growing number of libraries have installed wireless data connections as a way of providing access to the Internet for members of the public. Some libraries have used their wireless networks to enable staff to use wireless devices to increase their mobility, effectiveness and responsiveness to client need particularly in providing reference and…

As information literacy becomes vital to functioning effectively in today's world, the public library has a responsibility in ensuring that the specific information and reference needs of children are adequately addressed. Children as reference clients require skilled and considered assistance to locate information relevant to both their perceived…