The results of a survey on the nature and functions of information desks in large academic and public libraries are examined with respect to the functions, staffing patterns, and times of service. The survey expands and updates Kleiner's 1967 study. (JB)

Describes how the University of Alaska, Fairbanks, implemented information and library services to its primarily rural distance education students using information brokering and document delivery via the university's computer network, voice mail, and telefacsimile. The positive student response in light of the special needs of Alaskan Native…

This survey of 288 academic, public, and special librarians in Canada examined attitudes toward the role of bibliographic instruction in reference service. Results indicated that academic librarians stress instruction, special librarians stress information delivery, and public librarians fall between the two positions. It was found that…