In various countries, public libraries play a crucial role in supporting citizens' access to public online services. In Finland, libraries provide both traditional library services and digital support to help customers access their personal bank accounts and health records. However, the impact these new support demands on librarians' expertise and…

This article presents an interview with Karen Glover of Georgia Tech, a key person behind the planning of the Access Services Conference held last fall, and now going into its second year. Glover started working in libraries as a part-time library assistant at her local public library during her high school years. She later became a Circulation…

Now, more than ever, public and school libraries struggle to main- tain their relevance in the age of instant access, electronic databases, and Google. While print collections continue to grow, many collections are drowning in obsolete, unused, and unwanted materials. And while most libraries keep up with deselection in an intelligent manner, many…

This paper takes a theoretical and practical approach in defining the "problem" of homelessness in libraries. The author examines three fundamental problems on homelessness. The three fundamental questions are: (a) Who are the homeless? (b) Why are they homeless? (c) What are their information needs in libraries? These questions are important in…

An increasing number of library patrons are hard of hearing. The U.S. Bureau of Census projected that 35 million North Americans would suffer from hearing loss by the year 2005 based on the age-population projections. These individuals would have at one time been labeled as deaf due to the lack of assistive hearing technology such as hearing aids…

The St. Lucie West Library, also known as the FAU Treasure Coast Campus Library, is a joint-use library facility, with Florida Atlantic University partnering with Indian River Community College and the St. Lucie County (FL) Library System. This article will discuss the circulation, course reserves, interlibrary loan, and collection management…

This article uses Wellington City Libraries as the basis for a case study of a future-focused, reorganized staffing structure in a public library network. It covers the change from why, how, departure from a building-based hierarchical structure, new staff and line responsibilities, union involvement, implications for staff training to culture and…

The renovated Cerritos Public Library is a unique blending of traditional and hightech features. One of the key principles in its planning and design was to enable a range of convenient access services. This article summarizes the process of building this library and how it has been received by users. (Contains 5 figures.)

One issue that public librarians must consider when planning Web site design is accessibility for patrons with disabilities. This article reports a study of Web site accessibility of public libraries in Georgia. The focus of the report is whether public libraries use accessible guidelines and standards in making their Web sites accessible. An…

Library transformation requires a cohesive vision and execution. Beyond excellent management, organization, technical deployment and collection development, success of the public library as a sense of place requires additional dimensions. This includes attention to the details of environment, presentation, ambiance, graphics, customer service and…