Discusses the role of cooperation in Washington's statewide program for library service. (PF)

Addresses the questions of why community library services have failed to become integrated with traditional public library services, and how such services may develop in the future in the light of service techniques, professionalism, organizational behavior, and trends in human services. References are included. (FM)

Describes both the formal and informal methods used by the Detroit Public Library in analyzing the information needs of the residents to be served by the library's information and referral program. (Author/PF)

Discusses library service patterns of cooperation at the local level, the role of library networks in providing new services, collaborations between public libraries and the community, and library policy as it affects forms of public service. (FM)

The research that is reported was done to describe some of the conditions under which or because of which information service is provided in small, rural public libraries, and suggests some of the problems that are endemic to such service. (Author/FM)

Surveys Australian public library services to ethnic groups, including library-based activities, community information services, libraries of ethnic communities, and service to aborigines. More than 50 references are cited. (FM)

Presents results of an exploratory study attempting to establish a methodology for the unobtrusive analysis of a digital reference enterprise. Logs of over 3,000 questions asked of the Internet Public Library in early 1999 were analyzed on the basis of questions asked, self-selected demographic information, how those questions were handled, and…

History and analysis of library services to adults--educational, informational, and recreational. (LS)

Highlights some of the conditions affecting rural and small libraries and describes their roles in providing information services. Results of two research investigations report that for many Americans, the community library is perceived as a place for books and is used primarily by women. The complete survey instruments and results are appended.…

Using a broad definition of literacy as the skills needed to function effectively in society, the public library's role in providing job information is described. Specific examples of services providing career choice or change information, job-hunting skills, and career development skills in a number of public libraries are provided. (EM)

This investigation compared self-reported use of public libraries and public opinion about library services with levels of per-capita library funding over time. Results showed a small relationship between self-reported use of libraries and levels of library funding. There was no relationship between public opinion and funding levels. Non-economic…

For libraries to succeed, a clear understanding of what services are in demand is necessary. The SWOT analysis technique for evaluating an organization's strengths, weaknesses, opportunities, and threats is examined, and barriers to effective diagnosis are discussed. (AEF)

Discusses the experiences of four librarians who adopted marketing strategies to improve their practice and their institution's services, and examines the role of marketing in today's information society. (AEF)