In various countries, public libraries play a crucial role in supporting citizens' access to public online services. In Finland, libraries provide both traditional library services and digital support to help customers access their personal bank accounts and health records. However, the impact these new support demands on librarians' expertise and…

Digital disparities have been a concern among different communities across the U.S. The lack of an integrated approach to evaluate digital connectivity limits our understanding of where and what the differences are to address digital equity. This research utilized broadband internet open data and other government datasets to evaluate the status of…

The role of public libraries is changing in response to a multitude of influences and trends. The exponential growth of technology as the primary method of information access, funding challenges, changing demographics, and other mitigating factors have forced public libraries to become more than book repositories. Community library leaders and…

As digital access and education have become increasingly widespread, rural Appalachia, a historically marginalized region of the eastern United States, remains heavily impacted by the digital divide, with lower levels of digital access and use than average rates throughout the US. The digital divide is well-established from a rural-urban…

Purpose: It has been a decade, as the collaboration between the Ghana Investment Fund for Electronic Communications (GIFEC) and the Ghana Library Authority (GhLA) to extend information and communication technology (ICT) and library services to rural deprived, unserved and underserved communities in Ghana dubbed the library connectivity project.…

Purpose: The purpose of this paper is to revisit previous design principles and guidelines for online makerspaces in public libraries (Kim et al., 2020) and expand the design principles with more updated implications and examples from the literature published during and after the COVID-19 pandemic. Design/methodology/approach: The authors reviewed…

In today's society, individuals and households without reliable Internet connections are increasingly at risk of facing significant disadvantages. This article describes an Extension-led pilot project in Oklahoma centered on addressing this issue through the establishment of a hotspot lending program in four rural libraries. Through the program,…

Many Americans lack the skills required to use public access computers and the Internet at public libraries (PLs). Staff members of a PL in the Midwestern United States provide basic computer training to support patrons' Internet and public access computer use. However, adult patrons who are beyond the basic skills level and those with…

In the fall and winter of 2020, New America embarked on a snapshot study to gather data on how--or if--people were discovering, accessing, and using their public libraries during the COVID-19 pandemic, with a focus on materials that libraries made available online. Our findings, which include data from a national survey of 2,620 people, highlight…

In this paper we present two recent information literacy and access initiatives in Uruguay and their necessary historical antecedents, and analyze them from a phenomenological perspective to provide commentary on current philosophical discussions about information and the digital divide. To provide historical context we present a brief history of…

This article examines the narratives that drive university staff understanding of the concerns and experiences of regional and remote students at five universities in Australia. Interviews were conducted with thirty university staff members over a period of three months in 2018. Reflexive thematic analysis of the stories told by staff of…

In many of the New York City neighborhoods hit hardest by the pandemic, libraries are among the only trusted resources for immigrants, teens, older adults, and those on the wrong side of the digital divide. For example, in 64 percent of the city's neighborhoods, branch libraries are the sole public hub for career services and support for…

In the United States, individual states have different means of determining and distributing funding. This influences library service and access to information particularly as it pertains to critical Internet access. Funding and service trends have changed, especially as it relates to public libraries, with some modifications working to their…

Introduction: This paper discusses the person-in-environment framework, which proposes the inclusion of environmental factors, alongside personal factors, as the explanatory factors of individual-level information behaviour and outcome. Method: The paper first introduces the principles and schematic formulas of the person-in-environment framework.…

In comments submitted April 7, 2014, the Alliance for Excellent Education called on the Federal Communications Commission (FCC) to modernize the federal E-rate program in order to lay the foundation for expanding the program through increased funding. These comments are in response to an E-rate Public Notice issued by the FCC on March 6, 2014…