Public libraries must operate in a time of increasing change, both within the library community and throughout the larger social and economic environments in which the library must function. This book is a guide to the strategic management of change in community libraries. It addresses the unique circumstances and needs of public libraries and…

This paper describes a two-year study by the British Library Research and Innovation Centre that examined the potential of self-assessment for public library services. The approaches that formed the basis for the investigation were the Business Excellence Model, the Quality Framework, and the Democratic Approach. Core values were identified by…

Since 1989, the Reference and User Services Association/Management and Operation of User Services Section's Management of Reference Committee has successfully used case studies to foster structured discussions among public service librarians on a wide variety of issues relating to managing change in reference services. The information offered in…

Presents results of interviews with automation administrators of 39 public and academic libraries that recently migrated to new automated systems. Topics discussed include motivation for migration, planning for implementation, technical decisions and considerations, training, publicity, and relations with vendors. A list of participating libraries…

Discusses pertinent issues with an urban public library director, including recent financial, demographic, and technological changes; developing partnerships within the community; service philosophy; communication with staff; and fundraising concerns, including management skills. (LRW)

Describes changes currently taking place in the Seattle Public Library system. Topics discussed include outreach programs such as literacy programs and afterschool programs for latchkey children; budget cuts and the search for new sources of revenue; staff attitudes, including resistance to change; programs to encourage reading; and automated…

This paper provides background on the Library Services and Construction Act (LSCA) program, describes the context for making decisions about future priorities, and presents proposals for changes in the Utah State Library Division policies, services, and funding. A discussion on federal funding for library services includes a brief history of LSCA,…