Considers the benefits of incorporating library outreach programs into regular ongoing library services, based on experiences at the Chicago Public Library. Highlights include literacy programs; recognition of cultural diversity, including special services and collections for various ethnic groups; and services for deaf, blind, and physically…

Discussion of strategies that public libraries can use to better serve minority patrons focuses on Hispanic users. Topics addressed include defining the Hispanic community; hiring appropriate staff that speak Spanish; becoming involved in community groups; outreach programs; and cataloging foreign language materials. (Contains 13 references.) (LRW)