In the fall and winter of 2020, New America embarked on a snapshot study to gather data on how--or if--people were discovering, accessing, and using their public libraries during the COVID-19 pandemic, with a focus on materials that libraries made available online. Our findings, which include data from a national survey of 2,620 people, highlight…

Cyberbullying is a problem many young adults ages 12 to 18 have experienced on a daily basis. Adult support is critical in both the prevention and intervention of cyberbullying. Although parents, teachers, and school administrators have been highlighted as sources of support for cyberbullied young adults, librarians have not been studied as a…

The link between access to better libraries and students' achievement has long been proven. But to residents in the Asante Akyem North Municipality, the benefits libraries offer remain illusory because of limited access. Using cross-sectional research design, the article examines staffing, collections, funding, library facilities, user…

Purpose: The purpose of this paper is to demonstrate the work undertaken by Vancouver Public Library (VPL) in an effort to convert its website into a true virtual branch, both through the functionality of the website itself and by extending its web presence on to external social networking sites. Design/methodology/approach: VPL worked with its…

Discusses the role of cooperation in Washington's statewide program for library service. (PF)

The progress, potential, and problems of a fee-based, custom designed library research service for business and industry called INFORM are discussed. (JB)

This report describes the 1990 Pennsylvania Governor's Conference on Library and Information Services, which was held in September 1990 prior to the 1991 White House Conference on Library and Information Services. The report includes brief descriptions of the planning process, the governor's regional forums, the selection of delegates, and various…

In March 1975, a new act established the Tanzania Library Services Board with extended powers and functions which are in accordance with the national information systems (NATIS) concept. (Author/PF)

Young adult services in public libraries are being threatened with extinction, while the Crisis Intervention Center which provides counseling as well as information services is emerging. Perhaps librarians can learn new ways to serve the young adult from these new Crisis Intervention Centers. (8 references) (Author/NH)

The results of a survey on the nature and functions of information desks in large academic and public libraries are examined with respect to the functions, staffing patterns, and times of service. The survey expands and updates Kleiner's 1967 study. (JB)

Describes some out-of-the-ordinary West Coast library and related services, both private and public, primarily in the Los Angeles, San Francisco, and Seattle areas. (LS)

The Inglewood, California Public Library provides a paraprofessional information service to assist its patrons in their initial encounters with the library. Persons staffing the information desk are specially trained to answer the telephone, orient patrons to the library, screen information requests, and provide ready reference service. These…

If libraries are to survive the apparently inevitable lean years ahead, they must make themselves necessary by offering informational and educational services in demand. However, alternative and nontraditional services must be provided on a cost-recovery basis, and only those directly benefiting from the service should pay the additional fee.…

This study explored the relationship between expanded information and referral (I&R) services and traditional reference services in public libraries in North Carolina. Results show librarians feel I&R services should be limited to those closely related to traditional reference services. Other I&R services typically provided by social…

The previous head of the Central Library of Riverside City and County Public Library (RCCPL) (California) examines the economic failure of the system and the effects of the move to total outsourcing to a private commercial firm, Library Systems & Services (LSSI). Concludes that RCCPL had problems long before it was outsourced to LSSI. (AEF)