Introduction: The paper attempts to understand value constellations in organising and using the business information service that was recently developed by various stakeholders with libraries who were in pursuit of supporting people's problem solving in Japanese public libraries. Method: In-depth interviews were conducted not only with users and…

The progress, potential, and problems of a fee-based, custom designed library research service for business and industry called INFORM are discussed. (JB)

The results of a survey on the nature and functions of information desks in large academic and public libraries are examined with respect to the functions, staffing patterns, and times of service. The survey expands and updates Kleiner's 1967 study. (JB)

Describes some out-of-the-ordinary West Coast library and related services, both private and public, primarily in the Los Angeles, San Francisco, and Seattle areas. (LS)

The Inglewood, California Public Library provides a paraprofessional information service to assist its patrons in their initial encounters with the library. Persons staffing the information desk are specially trained to answer the telephone, orient patrons to the library, screen information requests, and provide ready reference service. These…

This study explored the relationship between expanded information and referral (I&R) services and traditional reference services in public libraries in North Carolina. Results show librarians feel I&R services should be limited to those closely related to traditional reference services. Other I&R services typically provided by social…

This booklet, one of a series of background papers for the White House Conference, presents information and referral services as one of the ways libraries are developing programs to discharge their responsibilities to the public they serve. It details the determination of a woman librarian in Detroit to develop the first comprehensive I&R…

This description of experiments with the use of videotex systems in British public libraries includes activities and undertakings sponsored by the British Library Research and Development Department, commercial and public videotex services in the U.K., and videotex projects initiated by library associations such as ASLIB. (JL)

The research that is reported was done to describe some of the conditions under which or because of which information service is provided in small, rural public libraries, and suggests some of the problems that are endemic to such service. (Author/FM)

Non-reference guidance is not available at many public libraries. One fifth of the respondents to a questionnaire indicated that they had some type of formal program but several had funding problems. The history of and need for reader advisors is presented. (22 references) (DH)

Reviews the planning, implementation, and evaluation of the library guides project, a customer service project at the New Canaan Library (Connecticut). Volunteers answered basic, single-component reference questions, allowing library professionals to give greater time and effort to more complex questions. (JMV)

Presents results of an exploratory study attempting to establish a methodology for the unobtrusive analysis of a digital reference enterprise. Logs of over 3,000 questions asked of the Internet Public Library in early 1999 were analyzed on the basis of questions asked, self-selected demographic information, how those questions were handled, and…

The purpose of this paper is to show the growing use of the World Wide Web to answer questions in the public library from the perspective of a librarian at the Parsippany Public Library in Morris County, New Jersey. Discussion includes the following: information on Parsippany and Morris County; a brief history of the World Wide Web; uses of a…

This essay addresses access to information through the use of computer networking systems. Highlights include national commercial networks, bulletin board systems, cautionary notes on networking, the role of the public library in providing a link between the computer and the public, and maximizing access and efficiency through library services.…

A case study of one metropolitan Library's experience with cable television communications is reported in this article. (Author)