Describes the results of a survey of public service librarians conducted by the Queens Borough Public Library to determine their confidence levels of using electronic resource to answer reference questions. Results demonstrated high confidence levels in using the library's online catalog and lower confidence in using the Internet. (Author/LRW)

This paper describes the foreign and home literature collection on scientific research, natural sciences and technology, conference papers, and professional monographs; reference aids and catalogs; library reading facilities; and national and international library services of the National Public Library for Sciences and Technology (NPLST) in the…

Presents the results of a study undertaken to determine the bibliographic control requirements of a small- to medium-sized public library as these are expressed through library patrons' telephone and catalog reference. Data are presented in five tables, and a 17-item reference list is included. (Author/JL)

Current trends in public library reference service include use of online systems; budget constraints in public sector; increased service; use, training, and supervision of paraprofessionals; centralized organization of reference service; participation in management of reference services; and more realistic attempts at measurement and evaluation of…

Data processing was introduced to public libraries in Hawaii in 1973 with a feasibility study which outlined the candidate areas for automation. Since then, the Office of Library Services has automated the order procedures for one of the largest book processing centers for public libraries in the country; created one of the first COM…