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Direct linkBirdi, Briony; Wilson, Kerry; Tso, Hin Man, – Journal of Librarianship and Information Science, 2009
This article presents two recent studies, an AHRC-funded exploration of the role of empathy in community librarianship (Study 1) and an investigation of the role of empathy in service to minority ethnic users (Study 2). Qualitative elements of each methodology are presented, namely a series of focus groups with frontline staff, interviews with…
Descriptors: Library Personnel, Investigations, Emotional Response, Focus Groups
Reed, Sally Gardner, Ed. – 1996
Librarianship is in a period of great transition. Expanding uses of information technology and a dramatically changing demographic and economic environment are forcing librarians to re-examine their profession and to ask questions about their future relevance and viability. Change is and should be viewed as an ongoing and critical component of…
Descriptors: Academic Libraries, Access to Information, Change Strategies, Futures (of Society)
