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Tagtmeier, Curt – Computers in Libraries, 2010
Twitter. Facebook. These names stir up feelings, opinions, and experiences in just about everyone. As these services rise in popularity, libraries have begun to use them to reach out to patrons. Some libraries use Twitter but not Facebook. Some use Facebook but not Twitter. Some use both Facebook and Twitter, while others use neither. Yes, the…
Descriptors: Public Libraries, Social Networks, Network Analysis, Reference Services
Bryant, David – Library Administration & Management, 1996
Reviews the planning, implementation, and evaluation of the library guides project, a customer service project at the New Canaan Library (Connecticut). Volunteers answered basic, single-component reference questions, allowing library professionals to give greater time and effort to more complex questions. (JMV)
Descriptors: Information Services, Librarians, Library Development, Library Planning

Daniels, Wayne; Scardellato, Kathy – Library Hi Tech, 1999
Reports on an initiative by the Toronto Public Library to create the "Virtual Reference Library" (VRL). Describes the first service to be offered, a Dewey application called "Science Net." Discusses the VRL and its precursor, objectives, basis for its funding, technical aspects, progress to date and future direction. (AEF)
Descriptors: Electronic Libraries, Foreign Countries, Information Networks, Information Services

Davidsson, Robert I. – Public Libraries, 1997
Describes the Government Information Service of Florida's Palm Beach County Library System (PBCLS). Highlights include models for service, the need for specialized government services, costs versus benefits, the Question-Response Service and Government Web site, and keys to success. (AEF)
Descriptors: Costs, County Libraries, Government (Administrative Body), Information Services
Alabama Public Library Service, Montgomery. – 2000
The objectives of the Alabama Public Library Service are to: provide library services to the citizens directly or through local libraries; provide library services for those with special needs through the Regional Library for the Blind and Physically Handicapped; provide library services to employees of the State of Alabama to meet their…
Descriptors: Information Services, Library Automation, Library Development, Library Networks

Falk, Howard – Electronic Library, 1999
Reports on some of the new ways public library sites are presenting themselves to their patrons and to the broader World Wide Web audience. Discusses library virtual tours; calendar display; audio-visual materials; resource listings; book clubs; money-raising activities; fugitive fact files; hot item advisors; periodicals; FAQs (frequently asked…
Descriptors: Audiovisual Aids, Fund Raising, Innovation, Internet
Library of Congress, Washington, DC. – 2001
With the emergence of Web help services, libraries are no longer the lone providers of information. Today's researchers need to find quickly information that is usable, relevant, authoritative, and verifiable. To meet that need, libraries must adapt traditional strengths of acquiring, describing, and serving information to an environment that is…
Descriptors: Academic Libraries, Electronic Libraries, Information Services, Library Development

Walter, Virginia A. – Reference Librarian, 1995
Examines three publications as guides for evaluating library reference services and the potential of one for the development of children's services. Highlights include public library planning, limitations, output measures for children's materials and information services, and the library role. (AEF)
Descriptors: Childrens Libraries, Evaluation Methods, Guides, Library Development
Turner, Anna – Computers in Libraries, 1997
Describes how the Tulsa City-County Library System built a 22-branch CD-ROM-based network with the emerging thin-client/server technology, and succeeded in providing patrons with the most current research tools and information resources available. Discusses costs; networking options; the Citrix WinFrame system used; equipment and connectivity.…
Descriptors: Costs, Information Networks, Library Automation, Library Development
Jones, Patrick; Shoemaker, Joel – 2001
This book explores how librarians can work to strengthen and improve the quality of service to young adults. The introduction is written by Mary Kay Chelton, whose dissertation, "Adult-Adolescent Service Encounters: The Library Context" (1997), inspired this book. The book has 12 chapters. Chapter 1 introduces the provision of best young adult…
Descriptors: Adolescents, Elementary Secondary Education, Information Services, Learning Resources Centers
Feldman, Sari; Strobel, Tracy – 2002
This digest discusses the development of World Wide Web-based services for libraries and provides examples from the Cleveland Public Library (CPL). The first section highlights the importance of developing such services, steps to be followed for a successful project, and the importance of having the goal of replicating and enhancing traditional…
Descriptors: Access to Information, Adolescent Literature, Electronic Libraries, Homework

Ford, Karin E. – Reference Librarian, 1994
Describes the general situation of information services in rural public libraries in the context of the changing nature of rural America. Highlights include the development of rural communities and libraries; public expectations and information needs; barriers to information access; and examples of successful rural reference services. (Contains 31…
Descriptors: Access to Information, Community Development, Information Technology, Library Cooperation
Nichols, Margaret Irby – 1988
This guide to adult reference works and services for the small or medium-sized public library is divided into two sections. Section One lists 559 numbered items arranged in 22 subsections, and 222 additional items in notes following entries or at the end of the relevant subsection. Subject areas are as follows: guides and bibliographies; general…
Descriptors: Library Acquisition, Library Collection Development, Library Materials, Library Services

Altman, Ellen; Brown, Sara – Public Libraries, 1991
Describes a plan developed by the Phoenix Public Library that involved all librarians working in branches in defining what constitutes excellence in professional performance in the areas of collection development, reference and reader's advisory services, and community interaction. Characteristics related to excellence are identified, and…
Descriptors: Branch Libraries, Librarian Attitudes, Librarians, Library Collection Development

Moore, Carolyn M.; Mielke, Linda – Public Libraries, 1986
Presents preliminary results of Clearwater Public Library's study of the usefulness of "Output Measures for Public Libraries" as an indicator of reference performance, and the impact of collection development choices on reference output measures. Data on turnover rate, in-library use, reference fill rate, and reference transactions per…
Descriptors: Library Collection Development, Library Material Selection, Library Surveys, Measurement Techniques
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