Discusses the applications of computer technology to community information and referral (I&R) services, basic planning considerations for automating an I&R service, and the development of an automated I&R system. Examples of computer supported I&R services in operation are given and the Tulsa City-County Library System's approach…

Results of this survey of 26 public and academic libraries of national stature show that the country's major libraries are fully committed to automating their library operations. Major findings of the survey show that: (1) all libraries surveyed are involved in automation; (2) all libraries surveyed have automated their catalogs and bibliographic…

The papers in this proceedings consider ways in which user friendly interface design may be used to make online systems in public and academic libraries easier to use, and thus more attractive to potential users. A short introduction by F. W. Lancaster is followed by nine papers: (1) "Linking the Unlinkable" (Michael Gorman); (2)…