ERIC Number: EJ1393867
Record Type: Journal
Publication Date: 2023-Oct
Pages: 25
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0047-2816
EISSN: EISSN-1541-3780
Available Date: N/A
Focusing on Governance for a Real Client in a Content Strategy Course
Journal of Technical Writing and Communication, v53 n4 p310-334 Oct 2023
This article describes a graduate seminar on Content Strategy taught in the Fall of 2020 during the height of the COVID pandemic. Students worked totally online with a real client to develop a content strategy plan. This class was noteworthy because, unlike most classes that end up designing a logo, identity package, and look-n-feel approach to content strategy, this course ended up focusing on the much-overlooked emphasis on governance in an already well-established content strategy plan. Students conducted a persona research study (using Redish's approach) and built a UX journey map (using Kalbach's approach). They conducted a content audit (using Halverson's approach) and then used the data to determine what problems in content development really needed to be solved. These analyses showed that the client's principal needs actually dealt with governance issues rather than logos, branding, and content, so students researched and recommended suitable governance systems (primarily following Welchman's approach). Finally, they produced templates, sample content, and a content development plan for PCLS based on the new governance model provided.
Descriptors: Seminars, Experiential Learning, Governance, Public Libraries, Marketing, College Instruction, Graduate Study
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Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: South Carolina
Grant or Contract Numbers: N/A
Author Affiliations: N/A