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Phillips, Jack J.; Phillips, Patti – Performance Improvement, 2009
The demand for accountability through measurement continues to increase. Although much progress has been made, it remains an issue that challenges even the most sophisticated and progressive performance improvement function. This article provides an overview of best practices in the return-on-investment process and describes how applying these…
Descriptors: Performance Technology, Public Sector, Outcomes of Education, Accountability
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Mathison, Sandra – New Directions for Evaluation, 2011
The author analyzes the growth and nature of internal evaluation from the 1960s to the present and suggests that internal evaluation has been on the increase because of its perceived importance. Although the 1960s were characterized by a rich intellectual development of evaluation theory and practice, the fiscal conservatism of the 1980s ushered…
Descriptors: Program Evaluation, Accountability, Public Administration, Political Attitudes