This account explores the experience of an action inquiry approach to develop a coaching culture within a public service organisation. We position action inquiry as a fresh interpretation of action learning that draws on a variety of roots and traditions and focuses on the nurturing of the collective capacity to lead through everyday interactions.…

This article investigates transformations in public service education over the past 50 years, specifically: How have organizational forms evolved, and what lessons can we draw from that evolution? The organizational form construct originates in population ecology theory. We draw from a variety of evidentiary sources in answering the research…

The purpose of this study was to Local Governments' Education Strategy on the Public Service Delivery for Learning City. This study uses case studies to collect and analyze data, generate inductions, empirical observations, and SWOT analysis. Driving Thailand's Sustainable Development Goals (SDGs) policy showed that the area conditions were in…

This dissertation focuses on how the MAT program in Earth Science at the American Museum of Natural History (AMNH MAT), a one-of-a-kind, museum-based urban teacher residency, conceptualized and enacted the project of learning to teach science for urban school contexts. The AMNH MAT is situated within the two nested contexts. The first context is…

In order to develop deeper understandings of elite integration and pathways to power, scholars in the fields of sociology of education and professions have highlighted the need for research to examine the role of knowledge content in the educational backgrounds of governing elites. Complexity around governance due to multifaceted challenges posed…

Purpose: This study aims to investigate the implication of workplace incivility among employees in the public service department in Putrajaya involving job satisfaction, work stress, psychological contract, knowledge sharing and work engagement. Design/methodology/approach: This cross-sectional study examines the implication of workplace…

Teaching cultural competency is a two-way street. Instruction is more comprehensive when it raises awareness of cultural context. And students see relevancy when they learn how theories and principles relate to the context they know. Cultural context is especially obvious in nations colonized by cultures different from theirs. India provides a…

Servant Research is a new term to describe a framework for research that is grounded in social responsibility and humanistic principles and is designed to specifically and intentionally improve the lives of people and communities. Servant Research can be used to describe research that exists across many different research methodologies, settings,…

Purpose: The purpose of this study is to examine the influences of creativity, psychological ownership (PO) and perceived organizational support (POS) on knowledge creation, using the integrative systems model of creativity. Design/methodology/approach: A survey was used to collect data from 188 workers in Korean public service organizations.…

This paper examines the role of language policy and needs assessments in the provision of public services to regional minority and immigrant language speakers in the UK and Finland. Semi-structured interviews with service providers in Helsinki, Rovaniemi, Manchester, and Cardiff revealed how language policy and language needs are conceptualised…

Preconceived expectations for one's behavior drive how people interact with their communities. Messaging via pop culture is a common source for citizens to learn about one community engagement tool: compulsory volunteering. Compulsory volunteering, like court-ordered community service and school-based volunteering, provides an opportunity to learn…

Over the past ten years, employability has been one of the key issues in translation and interpreting (T&I), both in professional practice and in academic settings. However, very few studies focus specifically on the employability of the graduates in the Public Service Interpreting and Translation (PSIT) sector. This article focuses on the…

Although the demand for faculty service has increased substantially in recent years, the workload is not shared equitably among tenure-track faculty (Guarino & Borden, 2017; Pyke, 2011). Women faculty tend to spend more time on service activities than men, and they tend to perform important yet less institutionally recognized forms of service…

Purpose: The present study aimed to find out the relationship of public service motivation (PSM) with other positive aspects, that is workplace spirituality and employee well-being among academic staff of public sector higher education institutions. Design/methodology/approach: In order to capture the full picture of the institutional factors that…

Working in government can be a remarkable life experience for anyone but particularly for those who have trained in the worlds of medicine and public health. This article describes some lessons learned from a physician initially based in academic medicine and public health who has since spent more than a decade serving in leadership positions at…