The purpose of this quantitative correlational study was to examine the relationship between managers' emotional intelligence (EI), managers' transformational leadership style, and employee job satisfaction in customer service organizations in the Central Southwest. Participants were selected because of their experience in the field of customer…

Online shopping is a common feature of modern adult life and is made easy with targeted advertisements, a large buy now button, and pre-entered credit card information. However, these features do not support making purchasing decisions based on what is best for the individual. Decision making about buying items requires an understanding of basic…

Although researchers have shown interest in international students regarding their academic performance and on-campus lives since the 1990s, their off-campus lives have received less attention. After a period of isolation due to the COVID-19 pandemic, countries are resuming social activities and connections, and international students are…

Public institutions of higher education have seen mandatory state budget cuts for more than 20years, with each year's cut being larger than the previous. These statewide education cuts have affected academic libraries in a major way, resulting in purchasing cutbacks, decreased subscription renewals and cancellations. These drastic cuts in library…

This study was an exploration of how the Katy Independent School District (ISD) Purchasing Department can effectively communicate its processes to district staff to improve efficiency. In recent years, the number of requisition rejections and order cancellations indicated a breakdown in communication-related to communication of procurement…

The purpose of this dissertation is to examine the use of data for assessing library collection utilization, to explore what tools are available to help guide purchasing decisions, and to create a blueprint for applying percentage-based allocation formulas to community college library collection budgets. Because there is little literature on…

Communities strive to grow economically to improve the quality of life of their citizens. Community colleges have long been a key driver of local economic development through education and workforce development programs. Over the past few decades, community colleges have increased their involvement in economic development activities beyond their…

This dissertation examined the relationship of student textbook purchasing practices to student success and satisfaction in selected general education undergraduate courses at a Florida public community college. The study utilized secondary data sources, specifically bookstore purchasing data, student records, and student satisfaction survey…

Online purchasing has increased dramatically over the past 10 years and the pace is expected to continue to accelerate. This new channel of purchasing poses a challenge to online retailers as they strive to increase online repurchasing behavior. This non-experimental study addresses the problem of how to support a rapidly growing online…

This study sought to explore the experiences of teachers during COVID-19, their sense of morale, and the supports that were influential to that sense of morale. Three research questions were explored to better understand how teachers experienced teaching during COVID-19: (1) How do middle school teachers describe the experience of teaching during…

The roadmap towards the commercialization of goods and services has been continually enhanced and modified to accommodate a more digital landscape. Businesses are building more robust websites and point-of-service opportunities that do not require human intervention. In turn, consumer shopping patterns and behaviors have shifted in response to…

The concept of health insurance literacy, which can be defined as "the extent to which consumers can make informed purchase and use decisions" (Kim, Braun, & Williams, 2013, p. 3), has only recently become a focus of health literacy research. Though employees have been making health insurance decisions for many years, the Affordable…

A thematic analysis qualitative study was used to identify the unethical challenges encountered by Information Technology (IT) professionals working within the Nevada casino industry. Fourteen current and former IT leaders working or who worked in the Nevada casino industry were interviewed. Using thematic analysis, nine themes regarding ethical…

A study using 454 respondents recruited through SurveyMonkey were used to quantitatively test whether age or ethical position is better able to predict purchasing rates for digital music acquisition. The respondents had an age range from 18 to 80 and lived in the United States. The sample had a diverse and representative geographic and economic…

The advances in information technologies and the Internet significantly promote the prosperous growth of electronic commerce in recent years. Simply surfing the Internet allows consumers to conveniently explore endless product choices and a flood of related product information. As one of the most important sources of product information,…