In the five years following implementation of a chat reference service at James Madison University (JMU), the service proved very popular but was not closely assessed for quality of service. Using grounded theory and qualitative data analysis techniques, a comprehensive assessment effort was begun in earnest and is in progress. Preliminary results…

This paper describes a survey of data practices given to the Purdue College of Agriculture. Data practices are a concern for many researchers with new governmental funding mandates that require data management plans, and for the institution providing resources to comply with these mandates. The survey attempted to answer these questions: What are…

This article presents a qualitative evaluation methodology of academic departments for library organizational learning and library enhancement planning. This evaluation used campus units' academic program review reports as a data source and employed collaborative content analysis by library liaisons to extract departmental strengths, weaknesses,…