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Gathering Client Data: What Works?

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Avery, Christine; Zabel, Diane – 1995

Most libraries involved to any extent with total quality management (TQM) realize that successfully gathering information from their customers is the key to improving services. To do this libraries must employ a variety of methodologies, both quantitative and qualitative research. Quantitative primary data is usually collected in libraries by…

Descriptors: Academic Libraries, Data Collection, Focus Groups, Higher Education

The Role of Focus Groups with Other Performance Measurement Methods.

Hart, Elizabeth – 1995

Huddersfield University Library (England) has undertaken a wide range of evaluative studies of its services and systems, using various data collection techniques such as: user surveys; exit interviews; online and CD-ROM analysis; benchmarking; user groups; staffing and staff development evaluation; suggestion sheets; student project work; group…

Descriptors: Academic Libraries, Data Collection, Evaluation Methods, Focus Groups