Emergency response services are critical to public safety, with 9-1-1 call-takers playing a key role in ensuring timely and effective emergency operations. To ensure call-taking performance consistency, quality assurance is implemented to evaluate and refine call-takers' skillsets. However, traditional human-led evaluations struggle with high call…

Quality Assurance (QA) aims to ensure and enhance educational quality, promote accountability, and foster sustainable improvement and is considered a crucial element for higher education systems in a world of constant change, increased competitiveness, technological innovation, and rising costs. In the last several years, quality assurance in…

Private higher education institutions in Ghana involved in continuing and professional education have multiple affiliations with diverse public and foreign universities as a result of the varied programs offered. Using the three main isomorphic classifications of DiMaggio and Powell's (1983) institutional theory namely coercive, mimetic and…

Education is a significant institution given the shift to a knowledge economy. Today students have numerous expectations that range from choosing what to learn, how to learn and how much to learn based on their individual academic needs. Student satisfaction is an important facet for higher education institutions and specifically, it is highly…

As evident in scholarly literature, universities worldwide embrace Sustainable Development Goals initiated by United Nations. Yet, regardless institutions' commitment, many countries, especially developing ones, struggle to effectively implement sustainability-oriented principles and practices in higher education. To that end, this paper, based on…

Few studies have explored school-level effectiveness and teachers' mathematics instruction within classrooms simultaneously. This study used multiple data sources, including classroom observations and teacher interviews, to understand the mathematical classroom learning environments, and teachers' perceptions and expectations about their students…

In the last two decade, the Education Bureau has implemented a two-pronged approach to assuring the quality of education in Hong Kong: an external mechanism via inspection and an internal framework via self-evaluation. However, both of which are mainly top-down and not as effective as expected. This paper reports on an investigation into the…

The main projection of vocational high school graduates is to work. To be able to make graduates ready to work, schools must know what graduates need to enter the world of work so that they can produce graduates who meet customer expectations, which in this case are industry and business players. The application of total quality management as a…

The Moroccan higher education has undergone several attempts of reform. the latest being the adoption of a framework law based on the 2015-2030 strategic vision of the Higher Education Council in which evaluation is placed at the center of the reform. Thus, competition and competitiveness in the field of higher education at the national and…

Human beings are compulsive learners. Strong demographic and economic factors coincide with this natural desire to learn. This current paper focuses on quality aspects of shorter-term educational experiences. What features determine quality? What type of quality reviews would be most suitable? Are accreditation and quality assurance as they have…

This study explores the potential of using screen time data in learning management systems (LMS) to estimate student learning time (SLT) and validate the credit value of courses. Gathering comprehensive data on actual student learning time is difficult, so this study uses LMS Moodle logs from a computer programming course with 490 students over 16…

With the approach of constant changes and quality assurance in education, we have reached an optimum that no longer justifies all further investments in such changes, as the results of these investments are (and will be) minimal and insufficient. We have reached a stage where we must shift from evolution to revolution, from constant changes in…

The explosion of Open Educational Resources (OERs) in the recent years creates the demand for scalable, automatic approaches to process and evaluate OERs, with the end goal of identifying and recommending the most suitable educational materials for learners. We focus on building models to find the characteristics and features involved in…

Academic reviews take on new directions in an ever-increasing fast-paced development. Unit reviewers should be provided different samples, with varied cultural contents also providing nuances, as related to the 'object' of the evaluation, as well as a final overall product, i.e. more of a synthesis, through which one will check the degree of…

The main purpose of the study is to evaluate the qualities of human essay ratings for a large-scale assessment using Rasch measurement theory. Specifically, Many-Facet Rasch Measurement (MFRM) was utilized to examine the rating scale category structure and provide important information about interpretations of ratings in the large-scale…