Online programs are growing in number, and their success and sustainability are dependent on the quality of the courses they offer. Online program administrators need to ensure the quality of individual courses and the program as a whole. While several course quality rubrics and evaluation instruments are available, administrators need to select…

Quality and reputation are important value indicators for students learning online or in a conventional classroom setting. One of the ways that institutions demonstrate their achievement of quality is through accreditation. Though higher education institutions engage in the accreditation process voluntarily, an institution that is not accredited…

The increased demand for online courses correlates to increased workloads for faculty, staff, and leadership. Hiring, staffing, and other logistical matters often trump the emphasis on course quality. This paper introduces a strategic framework for creating and sustaining a successful distance education model. Tarrant County College Connect Campus…

This case study explored the impact a quality assurance course review had on instructors at University of Wisconsin--La Crosse (UWL). This in-house created rubric is used to conduct formal course reviews of online classes developed by instructors at this medium-sized Midwestern public university. Also included in this case study, are results from…

Change management processes and learning adaptations that accompany quality assurance (QA) in higher education are an understudied phenomenon. This article describes a first-tier, phenomenological qualitative research study on the usability of the Continuum of Excellence in Quality Assurance (CEQA) model as a tool that institutions might use to…

Higher education remains embroiled in transition driven by cost of attendance, technological advances, globalization, hyper-competition, and stakeholder expectations. Concurrently, advances in online education have prompted increased integration within the educational enterprise. Not only are modern institutions faced with the necessity to respond…

Distance education research literature tends to focus on building economies of scale as a way to improve efficiency and effectiveness. However, the smaller scale distance education operation has a place and there are institutions, such as the one where the current study was set, that, while being keen to improve efficiency and effectiveness…

The University of North Georgia utilizes the internal Quality Matters (QM) process to review all their online courses. As our online course offerings have increased, the need to devise a system to track the QM process, ensure timely reviews, and begin recertification of previously reviewed courses was necessary. As a result, several reports have…

The growth of competency-based education in an online environment requires the development and measurement of quality competency-based courses. While quality measures for online courses have been developed and standardized, they do not directly align with emerging best practices and principles in the design of quality competency-based online…

With the growing demand for quality online education in the US, developing quality online courses and online programs, and more importantly maintaining this quality, have been an inevitable concern for higher education institutes. Current literature on quality assurance in online education mostly focuses on the development of review models and…

The course design and development process (often referred to here as the "production process") at Embry-Riddle Aeronautical University (ERAU-Worldwide) aims to produce turnkey style courses to be taught by a highly-qualified pool of over 800 instructors. Given the high number of online courses and tremendous number of live sections…

Assessment is an important part of distance education (DE). As class sizes get larger and workloads increase, the IT infrastructure and processes used for DE assessments become more of an issue. Using the BS ISO/IEC 23988:2007 Standard for the use of technology in the delivery of assessments as a guide, this paper describes a rational approach to…

The paper commences with a brief summary of the literature on the quality assurance process in e-Learning in higher education. This is followed by an overview of the U21Global quality assurance framework. Within this framework there is particular emphasis on the process governing the appointment (and re-appointment) of adjunct faculty; a process…

This paper considers endeavors to disseminate distance higher education in the Arab region. In particular, three different structures are examined: distance education programs provided by traditional universities, open or distance education universities offering only programs from a distance, and a virtual university. Shortcomings of these…

Education is a service with multiplicity of student interactions over time and across multiple touch points. Quality teaching needs to be supplemented by consistent quality supporting services for programs to succeed under the competitive distance learning landscape. ServQual and e-SQ scales have been proposed for measuring quality of traditional…