External quality audits are now being used in universities across the world to improve quality assurance, accountability for quality education and transparency of public funding of higher education. Some countries such as Australia, New Zealand, United Kingdom, Sweden and Denmark have had external quality audits for more than a decade but there…

It might not have been quite what he had in mind when he said it, but Aristotle was right: good quality assurance must be a habit embedded at every level within higher education, not an isolated occurrence. But even good habits can become mere routine, in danger of being emptied of their original purpose and meaning. Periodically, review and…

The annual meeting of the ENQA (European Association for Quality Assurance in Higher Education) IQA (internal quality assurance) Group gathered some 60 participants in the premises of the Accreditation Organisation of the Netherlands and Flanders (NVAO) in The Hague in June 2009. This seminar was a successful follow-up to the first ENQA IQA…

Academic freedom and the protection of human research subjects are central tenets of American universities. Academic freedom protects the rights of tenured professors to conduct autonomous research; human subject protection ensures that research causes as minimal a risk as possible to study participants. Although the two principles are mutually…

Describes Total Quality Management (TQM) techniques implemented at Waukesha County Technical College (Wisconsin). The CAUSES program focuses on customers, accountability, understanding, self-improvement, education, and searching. Describes application of TQM to the fixed-asset team project. Four figures are included. (LMI)

Data from two surveys of manufacturers (325 of 650 responded) suggest that those with quality improvement programs jointly administered by labor and management achieve significantly greater improvements than those with no programs. Those with programs administered solely by management fared no better than those with no programs. (Author/SK)

Describes two Malaysian organizations that the government has appointed to spearhead the dissemination of the QCC (quality control circles) concept and activities: The National Productivity Center and the National Institute of Public Administration. The author also examines the basic concepts of the QCC in Malaysia. (CT)

Among the 96 papers presented at this conference are the following: "Team Building Techniques that Get Results" (Berg); "The Subtleties of Communication in Small Group Meetings" (Henry); "Feedback--Its Role in Team Building" (Lucas); "Group Dynamics--Success through Interaction" (Manning, Johnson); "The Able-Bodied Handicapped: Bridging the Gap"…

Discusses the types of training programs the National Productivity Board (Singapore) considers essential to nurture quality control circles (QCC) and describes promotional activities organized to help QCC practitioners better understand the QCC concept. (CT)

A pilot study evaluated participation of 18 undergraduate students for one year in two Students' Quality Control Circles (SQCC) at the Faculty of Business and Management, Institut Teknologi MARA (Malaysia). Feedback from the students indicated that the SQCC was a suitable learning process and that it could be adopted as a subject. (DB)

Analysis of the typical training program provided to Japanese workers reveals a potential curriculum component that might be adopted by technology educators to teach quality control. The component focuses on the use of statistical techniques, participative problem solving, and creativity training. (CH)

The article examines reasons for the decline in use of quality circles in higher education. A 1988 survey of eight universities and colleges using circles in 1986 found that because quality circle principles were violated, similar problems (such as inadequate training, problematic group membership, and exclusion of supervisors) were encountered at…

The quality circle, a group of employees who meet to discuss problems and discover solutions, is receiving increasing attention in organizations concerned with quality, productivity, and morale. Based upon behavioral science concepts, the quality circle technique can be applied to a wide variety of work situations. (SK)

Total Quality uses group methods to identify and collectively prevent or solve specific problems related to consumer satisfaction and quality issues in business. This article integrates social influencing strategies with developmental group processes for facilitating consumer satisfaction and problem-solving in total quality groups. A case study…

Discussion of Total Quality Management (TQM) highlights its history in business and industry, explains its use in higher education settings, and describes recent quality efforts in library services. Topics addressed include a history of quality; barriers to quality control; examples at Pennsylvania State University; and learning opportunities for…