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| AGB Reports | 2 |
| Change | 2 |
| Educational Record | 1 |
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| Seymour, Daniel | 7 |
| Chaffee, Ellen E. | 1 |
| Chaffee, Ellen Earle | 1 |
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| Journal Articles | 5 |
| Opinion Papers | 5 |
| Reports - Descriptive | 3 |
| Reports - Evaluative | 3 |
| Guides - Non-Classroom | 1 |
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| Administrators | 3 |
| Practitioners | 3 |
| Policymakers | 2 |
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Peer reviewedSeymour, Daniel – Educational Record, 1993
The performance model of administration, not a resource model, is what is needed for colleges and universities to thrive in an environment of budget cuts and lowered public trust. Continuous improvement of the efficiency and effectiveness of operational processes demonstrates quality management principles such as those embodied in the Total…
Descriptors: College Administration, Educational Quality, Efficiency, Excellence in Education
Peer reviewedSeymour, Daniel – Change, 1993
Three university programs of continuous quality improvement, based on the Total Quality Management approach, are described. The institutions are the Georgia Institute of Technology; Pennsylvania State University; and University of Maryland at College Park. The report attempts to look beyond the mechanics of the programs to discover what is being…
Descriptors: Case Studies, College Administration, Educational Quality, Higher Education
Peer reviewedSeymour, Daniel – Change, 1994
The Malcolm Baldrige National Quality Award is a controversial management award program seen variously as a catalyst for organizational transformation and as a destructive influence. The core values of the program, award criteria, concerns about its impact, and implications for education are examined. (MSE)
Descriptors: Awards, Business Administration, Change Strategies, College Administration
Chaffee, Ellen Earle; Seymour, Daniel – AGB Reports, 1991
Total Quality Management is a comprehensive system for developing organizationwide participation in planning for and implementing continuous improvement in critical processes. In colleges, trustees can be central to the success of the method through their commitment and the development of supportive policy and procedures. (MSE)
Descriptors: College Administration, College Planning, Educational Quality, Governance
Seymour, Daniel; Chaffee, Ellen E. – AGB Reports, 1992
Total Quality Management is described as a means for developing institutionwide participation in planning and implementing a continuous college improvement process and is contrasted with more traditional student outcomes assessment. Examples of using this approach to effect process improvement, comprehensive ownership and responsibility,…
Descriptors: College Administration, College Outcomes Assessment, Educational Improvement, Educational Objectives
Seymour, Daniel – 1993
In 1991, International Business Machines (IBM) Corporation announced its commitment to work with higher education to accelerate the teaching, research, and use of quality management practices in college and university operations. Besides cash and equipment awards being offered, IBM proposed partnerships with IBM facilities to include loaned…
Descriptors: Colleges, Cooperative Programs, Core Curriculum, Educational Improvement
Seymour, Daniel – 1995
This report summarized observations of administrators at nine colleges in the Academic Quality Consortium (AQC) who assessed the performance of their institutions using the Malcolm Baldrige criteria as a guideline. These criteria include leadership, information and analysis, strategic planning, human resource development and management, management…
Descriptors: Administrator Role, Awards, Change Strategies, Concept Formation
