Assuring the quality of higher education in America was once a straightforward, if tedious, proposition. Audit an institution's fiscal condition, check faculty credentials, make sure that the administration isn't riding roughshod over academic freedom, see whether or not the curriculum as expressed in the catalogue is reasonably coherent, browse…

Describes a new form of academic quality assurance, the academic audit. Reviews use of academic audits abroad and experimental use of such audits in the United States. Identifies issues in academic audits, including focus of audits, auditor selection and training, institutional preparation for an audit, interaction between institutional policies…

Just a few years ago, almost no one saw accreditation as a major force for change in higher education. It was generally regarded as something of an anachronism, a ritual institutions had to go through periodically just to stay legit. But accreditation is back. Anyone who doesn't think so should try Googling "accreditation": even with…

Discusses the relationship of scholarship to outreach in the college or university's engagement with community problems. Suggests use of four quality outreach dimensions: significance, attention to context, internal and external impact, and scholarship. Identifies tensions faculty involved in outreach may experience, such as maintaining clear,…

Although both the National Council for Accreditation of Teacher Education (NCATE) and the Teacher Education Accreditation Council (TEAC) accredit teacher education, the public's confidence in higher education has suffered from reports of supposedly good schools graduating poorly qualified teachers, prompting this reevaluation of how these agencies…

Although the Total Quality Management approach has not met with universal acceptance in higher education, it is important to look beyond first impressions and direct translation to find insights in the methodology for college administration. It is also essential to apply the methods holistically, not in a fragmentary way. (MSE)

The arrival of the Total Quality Management (TQM) approach in higher education has brought both support and skepticism. Although consultants are busy selling tool-driven, seven-step workshops, it is not yet clear what the academic version of the approach will be or how it will evolve. (MSE)

The phenomenal growth of distance-learning programs and the possibility of a virtual university have increased concerns about how to ensure that higher education programs delivered via telecommunications are of good quality. The Western Cooperative for Educational Telecommunications has formulated guidelines, presented here, for…

The initial implementation of the Total Quality Management approach by 10 Boston-area (Massachusetts) institutions is summarized. The institutions include Babson College, Bentley College, Boston College, Boston University, Lesley College, Massachusetts Institute of Technology, Tufts University, University of Massachusetts at Boston, Wentworth…

Three university programs of continuous quality improvement, based on the Total Quality Management approach, are described. The institutions are the Georgia Institute of Technology; Pennsylvania State University; and University of Maryland at College Park. The report attempts to look beyond the mechanics of the programs to discover what is being…

The Malcolm Baldrige National Quality Award is a controversial management award program seen variously as a catalyst for organizational transformation and as a destructive influence. The core values of the program, award criteria, concerns about its impact, and implications for education are examined. (MSE)

Before higher education proceeds further with its use of the Total Quality Management (TQM) approach, it should examine TQM mistakes and accomplishments by previous users in the business sector, then create its own model for appropriate and effective TQM application. (MSE)

Despite recent rejection of proposals for national reform of college accreditation, a well-established system of regional, voluntary self-regulation offers the best vehicle for correcting imbalance in educational quality assurance. The new Council for Higher Education Accreditation can help restore public faith in voluntary self-regulation by…

The use of the Total Quality Management (TQM) approach by the University of Wisconsin-Madison Management approach to restructure the graduate school admissions process is described, and lessons learned from the venture are discussed. The resulting five-day admissions procedure now in place is outlined. (MSE)

Two recent reports (Boyer's "High School" and Goodlad's "A Place Called School") on the current state of U.S. education and the goals and means of improving it are discussed. It is concluded that public policy must match the needs expressed in these and other reports on education, and that it is critical to support the teacher and humanize…