Discusses the quality of cataloging in bibliographic control based on experiences at the Library of Congress. Highlights include the down side of quality and quality review, copy cataloging, CONSER (Cooperative Online Serials), NCCP (National Coordinated Cataloging Program) and PCC (Program for Cooperative Cataloging), minimal-level cataloging,…

Factors to be considered in selecting children's films are discussed, and guidelines are provided for film evaluation and for the establishment of film programs in libraries. Some examples of multimedia theme programs combining stories with films are given. (MBR)

Presents various levels of criteria for judging the quality of abstracts and abstracting. Requirements for abstracts to be read by humans are compared with requirements for those to be searched by computer. Concludes that the wide availability of complete text in electronic form does not reduce the value of abstracts for information retrieval.…

The goals of authors and readers must be satisfied in order for electronic publishing to succeed. Requirements include timely and widespread dissemination, low creation and distribution costs, peer review, and feedback. The goals of communication, collaboration, interactive publication, and quality can be met with e-mail, listservs, bulletin…

Discusses (1) the history of document delivery; (2) the delivery process--end-user request, intermediary request, vendor reference, citation verification, obtaining document and source relations, quality control, transferring document to client, customer service and status, invoicing and billing, research and development, and copyright; and (3)…

Discussion of measuring and improving the quality of library public services focuses on a method for quantifying and categorizing patrons' comments from a questionnaire developed at the College of Charleston (South Carolina) library. Topics include Total Quality Management, measures of user perceptions, and defining the service role of libraries.…

Discussion of the reorganization of the national higher education system by the Australian government focuses on a questionnaire distributed to university librarians that examined quality assurance processes and management. Topics include quality indicators and libraries; methodologies, including Total Quality Management; allocation of quality…

For libraries to succeed, a clear understanding of what services are in demand is necessary. The SWOT analysis technique for evaluating an organization's strengths, weaknesses, opportunities, and threats is examined, and barriers to effective diagnosis are discussed. (AEF)

Discusses progress made in meeting the information needs of health care administrators and the role of the library in providing information for administrative decision making. Highlights include health care economics; a shifting power structure; quality improvement initiatives; standards; communicating the role and value of library services; and…

Discusses issues of quality in public libraries in light of changes in services resulting from social and economic changes. Highlights include quality strategies, the customer service revolution, anticipating new markets, defining library values and missions, information technology, training staff for the future, funding, partnerships, and…