Discusses the use of process improvement in performance technology to address industry's problems in quality, timeliness, and cost reduction. Examines both successes and failures that resulted from a focus on process and suggests that process improvement is used most effectively in conjunction with other performance tools and concepts. (Author/LRW)

Explains why Honeywell's Market Research Department replaced its traditional data collection and paper-based tabulation with blended modes, including electronic interviewing and real-time reporting. Describes how the Six-Sigma quality control process demonstrated that a hybrid approach with blended modes and Web-based reporting tools could deliver…

Provides suggestions to ensure the success of electronic performance support systems (EPSS) and electronic learning, including creating hybrid solutions; aligning EPSS with business objectives and performance requirements; change management efforts; and rapid application development to lower costs, shrink schedules, and improve quality.…

Presents an evaluation/development method for achieving customer-driven improvement in organizations. Describes the steps to external and internal "mirror analysis," a process for determining if the organization functions as a mirror of customers' needs and expectations. Twelve figures illustrate factors in the process. (AEF)

Presents practices from post-training performance evaluation for continuous quality improvement in developing countries. Highlights include performance specification and analysis of performance factors; guidelines for planning follow-up performance evaluations; human performance models and cross-cultural portability; and an example from Togo, West…

Provides a literature review on project management related to corporate instructional design activities. Highlights include project integration, strategic planning, resource allocation, optimizing performance and quality, constructing a project team, generating a productive working climate, and implementation strategies. (LRW)

Reviewing training and performance support materials ensures quality and builds the developer's skills. Examines the review process, reviewing to build skills, self-reviewing, technological aids, and feedback; provides guidelines for reviewers and developers; and suggests techniques for development improvement. Outlines suggested review stages and…

Examines the integration of a systematic in-house certification framework and outlines an evaluation model to validate and justify certification as a performance management tool of value to organizations and individuals. Discusses the six elements of effective competency certification programs: competency analysis; training for certification;…

A solution to the shortcomings of traditional corporate education and training includes interactive and/or multimedia tutorials and electronic performance support. The easiest way to deliver training at the point of need is by implementing a local area network. Organizational benefits include increased productivity, improved service and product…

The authors update an article on intervention, discussing career development, communications, feedback, financial, human development, information, instructional, labor relations, measurement and evaluation, quality improvement, resource, reward and recognition, and selection systems; documentation and standards; ergonomics and human factors;…

Provides guidelines to instructional designers and multimedia developers for converting traditional instruction to electronic learning, specifically a Web-based format. Discusses initial planning; screen styles; user navigation requirements; appropriate links; target audience description; organization of course content; user interface designs;…