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Download full textGeneral Accounting Office, Washington, DC. Program Evaluation and Methodology Div. – 1988
The General Accounting Office (GAO) examined the feasibility of assessing the quality of the federal civilian work force, focusing on professional and administrative staff. The agency developed a measurable definition of quality centered on attributes of the individual and the match of the individual's capabilities to the needs of the job. It…
Descriptors: Ability, Administrators, Adults, Employment Qualifications
Peer reviewedMatysek, Eugene F., Jr. – Journal of Library Administration, 1993
Examines the Total Quality Management (TQM) activities at a federal government agency (i.e., the Defense Fuel Supply Center) using the following criteria established by the Federal Quality Institute: top management leadership and support; strategic quality planning; customer focus; training and recognition; employee empowerment and teamwork; and…
Descriptors: Administrative Principles, Awards, Evaluation Criteria, Federal Government
Peer reviewedFrank, Robyn C. – Journal of Library Administration, 1993
Examines the use of Total Quality Management (TQM) in the federal government setting. Topics covered include federal corporate culture, benefits to employees, early programs in productivity improvement, governmentwide implementation, the information network on TQM applications maintained by the Federal Quality Institute, and barriers to…
Descriptors: Administrative Principles, Federal Government, Government Employees, Government Role
Darby, Michael R. – 1990
A brief overview of the status, as of August 1990, of the 1990 decennial census conducted by the U.S. Department of Commerce is presented. Topics include: the recanvassing effort for following up on the census proper; the effects of reinstitution of unemployment benefits for all temporary census employees; completion of the initial interviewing…
Descriptors: Census Figures, Federal Programs, Followup Studies, Government Employees
Social and Rehabilitation Service (DHEW), Washington, DC. Office of Quality Control Management. – 1973
The purpose of this manual is to provide a new Federal or State quality control reviewer, with a background and understanding of his job in the Office of Management in the Regional Office of the Social and Rehabilitation Service of the Department of Health, Education, and Welfare. The mission of the Service is to enable certain of America's…
Descriptors: Evaluation Methods, Federal Programs, Government Employees, Governmental Structure
Office of Personnel Management, Washington, DC. – 1992
The Advisory Committee on Federal Workforce Quality Assessment was chartered to examine various work force quality assessment efforts in the federal government and provide advice on their adequacy and suggestions on their improvement or expansion. Objective data in recent research suggested that a universal decline in work force quality might not…
Descriptors: Adult Education, Employer Employee Relationship, Employment Qualifications, Federal Government
Social and Rehabilitation Service (DHEW), Washington, DC. Office of Quality Control Management. – 1973
The instructor's guide is a companion document to the training manual, Training for Federal Quality Control Review. It is designed to aid regional training personnel in teaching the contents of the training manual to Federal Quality Control re-reviewers. This guide may also be used to train State staff in the quality control system and review…
Descriptors: Evaluation Methods, Federal Programs, Government Employees, Governmental Structure
Smith, Michael J.; And Others – 1989
Producing goods and services of high quality is not expensive, but correcting poor quality costs U.S. companies as much as 20 percent of sales revenues annually. One survey reported that only 1 out of 300 U.S. companies involved management and engineering staff in quality training. The tendency is to have a quality control department, separate…
Descriptors: Adults, Employees, Government Employees, Government Role
Office of Personnel Management, Washington, DC. – 1992
This booklet provides practical "how-to" information to federal employees on the implementation of Total Quality Management (TQM). The booklet is intended primarily for program officials who have begun to think seriously about or have already begun a TQM effort and want guidance on the training effort to support it. Background information on TQM…
Descriptors: Adult Education, Course Content, Curriculum Development, Educational Needs
