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Westbrook, R. Niccole; Watkins, Sean – Journal of Web Librarianship, 2012
As primary source materials in the library are digitized and made available online, the focus of related library services is shifting to include new and innovative methods of digital delivery via social media, digital storytelling, and community-based and consortial image repositories. Most images on the Web are not of sufficient quality for most…
Descriptors: Primary Sources, Electronic Publishing, Electronic Libraries, Internet
Tripathi, Manorama; Jeevan, V. K. J. – Quality Assurance in Education: An International Perspective, 2009
Purpose: The paper aims to study how the present distance learning libraries can improve upon their existing services and introduce new ones to enhance quality of services to distance learners. Design/methodology/approach: The paper includes a review of literature on quality assurance in open and distance education in general and student support…
Descriptors: Open Universities, Distance Education, Quality Control, Libraries
Bob, Murray L. – Libr J, 1969
Descriptors: Evaluation, Library Equipment, Library Services, Quality Control

Childers, Thomas – Library Quarterly, 1972
A brief review of measurements of reference/information service in libraries leads to the observation that few measures have dealt with the service product from the user's point of view. (9 references) (Author/NH)
Descriptors: Information Services, Library Services, Measurement, Quality Control

Fredenburg, Anne M. – Special Libraries, 1988
Describes the elements of a quality assurance (QA) program for special libraries, including one library's program and problem-solving model; the role of others in the library's program; types of recordkeeping; and integration of the program with organizational QA. Ten suggestions for establishing a QA program are offered. (6 references) (MES)
Descriptors: Administrative Organization, Library Role, Library Services, Models

Clarke, Reginald – World Libraries, 2000
Describes the University of the West Indies, focusing on the St. Augustine (Trinidad) campus and the library's involvement with maintaining, preserving, and disseminating postgraduate student theses. Explains quality control efforts and considers implications for the types of scholarship performed by academic librarians. (LRW)
Descriptors: Academic Libraries, Higher Education, Librarians, Library Role

Jurow, Susan; Barnard, Susan B. – Journal of Library Administration, 1993
Discusses Total Quality Management (TQM), benefits to libraries, and possible barriers to its adoption. An overview is provided of 13 articles included in this issue on (1) library approaches to TQM; (2) implementing a TQM program; (3) supporting TQM efforts; and (4) learning from the experience of others. (EAM)
Descriptors: Administrative Principles, Libraries, Library Administration, Library Services
Barbier, Pat; Ward, Joyce – Community & Junior College Libraries, 2004
Soon after AskALibrarian, Florida's Statewide Virtual Reference Desk, began to offer Chat Reference to the public in 2003, a Quality Assurance Workgroup was established to ensure that the service patrons received would be friendly, accurate, and adequate. To make certain that best practices were used in answering the real time questions, two…
Descriptors: Library Services, Reference Services, Electronic Libraries, Synchronous Communication

Stalker, John C.; Murfin, Marjorie E. – Journal of Academic Librarianship, 1996
Discusses the results of the Wisconsin-Ohio Reference Evaluation Program (WOREP) that was used by the reference department at the Brandeis University (Massachusetts) library. Results are compared with an onsite evaluation to determine factors that influence the provision of high-quality reference service. (LRW)
Descriptors: Academic Libraries, Case Studies, Comparative Analysis, Evaluation Methods
Hiott, Judith – Library Quarterly, 2004
For more than five years the Houston Public Library has collected statistics for measuring networked collections and services based on emerging guidelines. While the guidelines have provided authority and stability to the process, the clarification process continues. The development of information discovery software, such as federated search tools…
Descriptors: Public Libraries, Statistics, Data Collection, Guidelines
Dobson, Chris; Ernst, Carolyn – Information Outlook, 1999
Describes the special library's role in implementing ISO 9000 (i.e., a series of international quality-assurance standards developed by the International Organization of Standards). Topics discussed include document and data control, keeping the standards current, documentation of procedures, the ISO 9000 audit, and benefits for the library. (MES)
Descriptors: Audits (Verification), Business, Certification, Corporate Libraries
Marshall, Joanne Gard – Library Journal, 2000
Discusses the use of evaluative techniques to measure outcomes that show the value and worth of librarians and library services. Highlights include quality improvement; evaluating quality; measuring concepts as opposed to concrete variables; meeting users' information needs; measuring intangibles; and measures from total quality management. (LRW)
Descriptors: Evaluation Methods, Information Needs, Librarians, Library Services

Maddox-Swan, Ruth – College & University Media Review, 1998
The purpose of this research was to identify the service factors that influence judgments of customer satisfaction in the academic library/media center. The study, conducted at Florida State University examined the relative importance of these determinants of service quality and compared these results to earlier studies conducted with customers of…
Descriptors: Academic Libraries, Feedback, Higher Education, Information Services

Awcock, Frances – Australian Library Journal, 1985
Discusses need for retrospective conversion of library catalogs in terms of user-problems related to split catalogs in various formats. Difficulties to be overcome in retrospective conversion projects (ownership of records, costs, non-Roman script languages, standards and inhospitability of MARC for variety of manuscript and pictorial material)…
Descriptors: Cataloging, Costs, Databases, Information Needs
Evans, Margaret Kinnell – 2000
This paper describes a two-year study by the British Library Research and Innovation Centre that examined the potential of self-assessment for public library services. The approaches that formed the basis for the investigation were the Business Excellence Model, the Quality Framework, and the Democratic Approach. Core values were identified by…
Descriptors: Change, Evaluation Criteria, Evaluation Methods, Foreign Countries