The purpose of this study is to lay a foundation for illustrating the importance of longitudinal data collection by sharing the results of the Independent Monitoring for Quality (IM4Q) program in Pennsylvania designed to collect data over time on the quality of services for adults with intellectual and developmental disabilities. In this article,…

Onsite, individualized support for early care and education providers has emerged as an effective strategy for supporting quality improvement. We explored how Technical Assistants (TAs) working with family child care (FCC) educators in a voluntary Quality Rating and Improvement System perceive FCC quality and the challenges they face in supporting…

Aim/Purpose: This paper addresses the lack of a standardized approach to information dashboard design and the absence of integrated Information Governance (IG) principles in this context. Background: This study addresses the critical role of IG principles in ensuring dashboards are reliable, secure, and effective. By integrating IG principles into…

In organizations that are seeking a high degree of maturity, it is necessary to achieve a statistical control of software processes and to know their behavior and operational performance. The approach adopted for the research involves reading articles and experience performance reports, practical cases, discussion, the use of games and simulators,…

Background: Australian disability services must comply with quality standards defined by federal government. Standards are abstract, focus on paperwork and rarely describe what good service quality looks like in practice. This research explored frontline day service staff's perceptions of good service quality to identify ways that it may be better…

Purpose: In this paper, the authors focus on training as a frequently used knowledge management tool. This paper aims to help training function to achieve excellence at the first attempt by evaluating and deciding on the most interesting method for each training action before engaging the investment. Design/methodology/approach: The authors apply…

This paper aims to elaborate on the use of Six Sigma and Kaizen in policing services. Two case examples are discussed, followed by a review of the key implications obtained from the projects. In optimising the quality of policing services to the community, the police agencies in the UAE are faced with numerous challenges. This paper aims to…

The Conference Report accompanying the John S. McCain National Defense Authorization Act for Fiscal Year 2019 included a provision for the Government Accountability Office (GAO) to evaluate Department of Defense (DOD) Professional Military Education (PME) and JPME institutions. This report examines the extent to which: (1) the military services'…

Introduction: Rating the quality of a body of evidence is an increasingly common component of research syntheses on intervention effectiveness. This study sought to identify and examine existing systems for rating the quality of a body of evidence on the effectiveness of health and social interventions. Methods: We used a multicomponent search…

Given the recent surge of interest in educational leadership development in Saudi Arabia, a qualitative study was undertaken to evaluate the perspectives of participants in one intensive leadership training program called the Saudi Oxford Program for Educational Leaders (SOPEL). Using interview data with SOPEL participants and an analysis of their…

Almost every state-level Quality Rating and Improvement System (QRIS) in the country includes family engagement as an indicator of early childhood education quality. Yet, most QRIS measure family engagement using a uniform, narrow set of parent involvement activities at the center. We propose an alternative approach that emphasizes a range of…

This article examines evaluation intervention influence on programme performance through surveys, qualitative evaluation, questionnaires, interviews and test scores. The study uses quantitative (SPANOVA and MANOVA) and qualitative (the constant comparative method) data analysis, together with examining practical significance through effect size…

School principals are charged with complex responsibilities that can include developing a school vision and culture, supporting teacher effectiveness, managing challenges and crises, communicating with the greater community, and more. However, recent research and surveys of school administrators indicate that principal preparation programs do not…

School principals are charged with complex responsibilities that can include developing a school vision and culture, supporting teacher effectiveness, managing challenges and crises, communicating with the greater community, and more. However, recent research and surveys of school administrators indicate that principal preparation programs do not…

The Head Start Act mandates that each Head Start recipient receive a monitoring review at least once every 3 years; each newly designated recipient be reviewed after the completion of its first year (and then at least once every 3 years thereafter); and all recipients that "fail to meet the standards" receive Follow-up reviews. Reviewers…