The term 'quality culture' dates back to organisation and management literature of the 1960s, but only more recently it gained traction in higher education. Researchers explored what it is (or could be) and what the antecedents and impacts are. This paper takes critically stock of research on quality culture from a research quality perspective,…

This study aimed to identify, develop, and validate components and indicators of academic management models in the digital era for improving academic achievement in secondary schools under Thailand's Office of the Basic Education Commission. A mixed-method approach was employed, encompassing comprehensive literature review, qualitative content…

Metadata are crucial for discovery and access by providing contextual, technical, and administrative information in a standard form. Yet metadata are also sites of tension between sociocultural representations, resource constraints, and standardized systems. Formal and informal interventions may be interpreted as quality issues, political acts to…

Aim/Purpose: This paper addresses the lack of a standardized approach to information dashboard design and the absence of integrated Information Governance (IG) principles in this context. Background: This study addresses the critical role of IG principles in ensuring dashboards are reliable, secure, and effective. By integrating IG principles into…

This paper proposed a valid and reliable perceived quality assessment framework of administrative services in Higher Education Institutions (HEI) in the Brazilian context. The method was in two main stages: (i) map a set of quality attributes and dimensions for administrative services in HEI, (ii) build and test the perceived quality assessment…

This paper reports on a qualitative study on markers' perceptions of onscreen marking (OSM) in association with key influential factors of marking reliability. The study has made adaptations to an existing framework proposed by Black, Suto, and Bramley in 2011 for exploring issues related to influential factors of marking reliability in OSM…

Higher Education Institutions should provide students good teaching with good professors who have good knowledge of the matter they are teaching. Unfortunately, many times, the opposite happens: career leaps depend on "bibliometric indexes" (Impact Points, "h"-index, "s"-index, "RG"-index,…

Scientific integrity is necessary for strong science; yet many variables can influence scientific integrity. In traditional research, some common threats are the pressure to publish, competition for funds, and career advancement. Community-based participatory research (CBPR) provides a different context for scientific integrity with additional and…

Though teamwork is a mainstay of corporate America and business academia, individual assessment and compensation are problematic in disciplining and removing teammates who are free-riders and rewarding high performing team members who bear a disproportionate burden of the project. Therefore, the authors set out to develop and test an assessment…

Purpose: This paper aims to develop and empirically test a hierarchical model for measuring service quality in higher education. Design/methodology/approach: The first phase of the study consisted of qualitative research methods and a comprehensive literature review, which allowed the development of a conceptual model comprising 53 service quality…

We examined 480 dissertations on the use of technology in mathematics education and developed a Quality Framework (QF) that provided structure to consistently define and measure quality. Dissertation studies earned an average of 64.4% of the possible quality points across all methodology types, compared to studies in journals that averaged 47.2%.…

This study is a comparison of the descriptive tagging practices among library, archive, and museum professionals using an inter-indexing consistency approach. The first purpose of this study was to determine the extent of the similarities and differences among professional groups when assigning descriptive tags to a wide variety of objects that…

Context: Quality measures focused on outpatient settings are of increasing interest to policy makers, but little research has been conducted on hospital outpatient quality measures, especially in rural settings. Purpose: To evaluate the relevance of Centers for Medicare and Medicaid Services' (CMS) outpatient quality measures for rural hospitals,…

Methods of statistical process control were briefly investigated in the field of educational measurement as early as 1999. However, only the use of a cumulative sum chart was explored. In this article other methods of statistical quality control are introduced and explored. In particular, methods in the form of Shewhart mean and standard deviation…

There are relatively few examples of quantitative approaches to quality control in educational assessment and accountability contexts. Among the several techniques that are used in other fields, Shewart charts have been found in a few instances to be applicable in educational settings. This paper describes Shewart charts and gives examples of how…