This module for a 1-semester Total Quality Management (TQM) course for high school or community college students contains a brief overview of problem solving and offers a practical approach along with some of the tools that can be used. The following components are included: (1) narrative of the problem-solving process; (2) the problem-solving…

This study investigated the status of instruction in cultures and languages other than English in Queensland, Australia in preparation for development of comprehensive and coherent public policies for the field. The report addresses the following topics: the policy development process (project background and the nature of language education…

This document is a compilation of 166 abstracts of journal articles relevant to community integration for people with developmental disabilities. Articles were published from 1988 through 1997 and were selected for inclusion based on their relevance to policy and practice with research articles included if they had a strong applied emphasis.…

This paper presents specific steps elected officials, program managers, and other policymakers can take to craft a more effective workforce development system intended to give workers the tools they need to succeed in the new economy. First, the new labor market and work systems are discussed. The paper then lays out eight principles for all…

The impact of government policy initiatives on public-sector further education (FE) and FE lecturers in the United Kingdom was examined through a case study of a small group of full-time creative arts lecturers at a large urban FE college. A qualitative research approach was used. Data were collected through the following methods: participant…

This document presents an overview of the systems and procedures in place for certifying vocational qualifications in the Netherlands. Chapter 1 describes the following components of the Dutch education system: primary and special education; first phase of secondary education; second phase of secondary education; higher education; adult education;…

The guide outlines the curriculum designed for a workplace literacy program for about 500 members of a clothing and textile workers union in the Chicago (Illinois) area. The program is intended to prepare workers for the challenges of work in an environment of constantly changing demographics, new technology, and shifting global economy. An…

This document contains 27 units to consider for use in a tech prep competency profile for the occupation of electronics technician. All the units listed will not necessarily apply to every situation or tech prep consortium, nor will all the competencies within each unit be appropriate. Several units appear within each specific occupation and would…

This document contains 22 units to consider for use in a tech prep competency profile for the occupation of instrumentation control technician. All the units listed will not necessarily apply to every situation or tech prep consortium, nor will all the competencies within each unit be appropriate. Several units appear within each specific…

This module for a Total Quality Management (TQM) course was designed to give students a broad background in TQM and its influence on the business world in the United States. It can be used in a U.S. history class, an economics class, an English class, or as part of a TQM course for high school or community college students. The module covers the…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students covers the topics of empowerment and teamwork. It includes the following components: (1) a narrative summary of the topics; (2) a discussion of employee empowerment; (3) a discussion of teamwork and self-directed teams; (4) a discussion…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students discusses the concepts of customer satisfaction, customer surveys, and quality functional deployment. The concept of customer satisfaction begins with identifying the customer. Surveys are suggested as one way that students can learn…

Project EXCEL is a federally-funded workplace literacy program involving hotel enterprises in the San Francisco (California) Bay area. Its focus is on identification and instruction of literacy skills essential to job success for limited-English-proficient (LEP) workers. Training is intended to enable employees to understand written work orders,…

The following are among the 45 papers included in this proceedings: "Labor Force Changes in the United States: Implications for Education and Training" (Kutscher); "Industry, Employment, and Family Income: Wisconsin's Status" (Stoner); "Future Demographic and Social Trends" (Zach); "International Business in…

This resource toolkit for working education service providers contains four sections. Section 1, "Roles Responsibilities, and Relationships," contains: (1) "Purchasing Services from an Educational Management Organization," excerpted from "The Charter School Administrative and Governance Guide" (Massachusetts Dept. of…