This paper aims at testing a conceptual model connecting variables of the internal and external work environment to ITES/BPO employee turnover. Based on the gaps identified from the literature that no single model explains in a comprehensive way as to why, people choose to leave and the lack of turnover studies on call centers located in India.…

Presents a learner feedback form that identifies specific strengths and weaknesses in an instructor's classroom techniques. Discusses the development of the form (which involved a task analysis of classroom presentation). It also explains how learners use the instrument and score interpretation. (EM)

A study assessed the applicability of the American Institutes for Research (AIR) procedures' Performance-Against-Standard form for use in personnel evaluation by the Ohio Cooperative Extension Service. The study also compared relevant test construction approaches identified in the literature to those used in the AIR study in attempting to confirm…

This paper describes a program to measure institutional effectiveness that involved development of an inventory checklist designed to stimulate faculty input on how student performance-related outcomes are measured and to evaluate current program effectiveness. The checklist, designed to be administered in an interview format, focused on three…

Presents a contingency model for decision making with regard to needs analysis methods. Focus is on 12 methods with brief discussion of their defining characteristics and some operational guidelines for their use. (JOW)

Describes the development and improvement of a set of programs and programming techniques which made possible the effective "microcomputerization" of practically an entire university's professor evaluation process at very little cost to the institution. Sample output and program listing are included. (JN)

Maintains that more valid student evaluations of teacher performance on the college level will result if evaluation questionnaires reflect specific teaching situations and student cohorts. The Echo technique (which is based on reflecting evaluative comments in the student's own words) is suggested as a means of producing more valid evaluations.…

Examines the effectiveness of different forms of questionnaires utilized to evaluate teachers and courses by comparing the use of individual questions with that of global questions. Discusses findings related to specific improvements in the design of student questionnaires. (Author/JJK)

A sample of 202 students filling in a student evaluation of teaching (SET) questionnaire were asked to complete another questionnaire asking about the specific reasons for awarding a score to the specific SET questionnaire items. The aim was to find out what influenced students' judgements on those items. It was found that students' interpretation…

The development of nine student-constructed lecture feedback questionnaires, whose objective is to help teachers identify general weaknesses and strengths and then further analyze them by breaking down these characteristics into specific associated behaviors is described. Teacher reaction to their use is discussed. (MSE)

This appendix accompanies a report on state vocational rehabilitation agency practices to control for quality and timelines in case management systems. The materials, related to quality assurance and case flagging, are representative of the variety of methods used by 42 states and Puerto Rico. (The states are Alabama, Alaska, Arizona, Arkansas,…

Questionnaire responses from 65 supervisors in human service agencies and interviews with 27 employers, supervisors, and vocational program administrators indicated that employees with moderate special needs (in this case specific learning disabilities and low intelligence) surpass others in several positive work habits. Supervisors valued…

A personnel appraisal tool was developed at the Iowa State University Library for professionals supervised by the Assistant Director for Technical Services and the Head of the Monographs Department, to evaluate both their supervisors' performance and the appraisal review as an educational tool to improve administrator performance. A Technical…

Presents an adjunctive method of student evaluation to answer specific questions of teaching effectiveness and course content. Suggests that instructors should reflect on the important questions, organize them into an evaluation questionnaire, and ask students to provide answers. (Author/RC)

In spring 1984, a study was conducted at the University of Maryland's University College to evaluate the effectiveness of computer studies faculty. The student ratings of these faculty members were compared with the ratings given to mathematics faculty and to all other faculty teaching that term. On all three evaluation criteria (i.e., encourages…