This case study describes the use of a synchronous communication application (MSN Messenger) in a large academic computing environment. It draws on data from interviews, questionnaires and student marks to examine the link between use of the application and success measured through module marks. The relationship is not simple. Total abstainers and…

This case study describes the use of a web-based synchronous chat application, run during computing tutorials. The chat room was moderated by a paid demonstrator, who assisted and encouraged students whenever possible. Most of the discussion was banter, which acted as a lubricant for relevant factual communication. Students were permitted a degree…

The aim of this paper is to show how information literacy can be conceptualised as a key learning process related to discipline and academic maturity, rather than as a generic skill. Results of a small-scale study including questionnaires and observation of student behaviour are reported and analysed in relation to Bruce's "seven faces of…